Customer Service

SBH Community Service Network Inc.; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

SBH Community Service Network Inc. in Brooklyn, NY is seeking a Customer Service Specialist (Billing) to manage payments, reimbursements, and billing inquiries. The role emphasizes accuracy, clear communication, and friendly service with customers and technicians.

You will process payments, handle refunds and adjustments, monitor outstanding balances, and maintain detailed financial records in a fast-paced environment. This full-time, on-site position offers compensation based on experience.

Qualifications

• Experience in customer service, billing, AR or AP preferred.
• Experience in the home services or service-related industry is a plus.
• Strong understanding of payment processing and financial transactions.
• Excellent written and verbal communication skills.
• Comfortable handling inbound and outbound customer calls.
• Proficiency with computers, email, electronic payment systems, and Slack.
• Strong attention to detail and accuracy when processing financial information.
• Ability to resolve customer concerns professionally and efficiently.
• Strong organizational and multitasking abilities.
• Ability to manage multiple requests and meet deadlines in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to follow established company policies and procedures.
• Reliable, punctual, and dependable.
• Comfortable working independently while collaborating with other departments.

Responsibilities

• Serve as primary contact for billing inquiries from customers and technicians.
• Respond to questions via phone, email, and internal platforms.
• Resolve billing concerns and payment discrepancies.
• Assist with payment arrangements, refunds, and account adjustments.
• Follow up on outstanding payments and maintain accurate records.
• Maintain positive relationships with customers and vendors.

Skills

Customer service

Billing

Accounts receivable

Accounts payable

Communication

Attention to detail

Multitasking

Organizational skills

Problem-solving

Time management

Independent work

Collaboration

Tools

Slack

Billing software

Electronic payment systems

Job description

Location: Brooklyn, NY 11223
Employment Type: Full-Time
Salary:Based on Experience
Industry: Home Services / Customer Service / Billing

Job Description

Customer Service Specialist

An established home services company in Brooklyn is seeking a detail-oriented and customer-focused Customer Service Specialist (Billing) to manage customer payments, vendor reimbursements, and billing-related inquiries.

The ideal candidate will have experience in customer service, billing, accounts receivable, or accounts payable, along with strong communication, organizational, and problem-solving skills.

This position involves working directly with customers and home service technicians to process payments, resolve billing discrepancies, coordinate reimbursements, and maintain accurate financial records.

The successful candidate must be comfortable handling financial transactions, managing multiple responsibilities, and providing excellent customer service in a fast-paced environment.

Location: Brooklyn, NY 11223
Employment Type: Full-Time
Salary:Based on Experience
Industry: Home Services / Customer Service / Billing

Key Responsibilities

Customer Service & Billing Support

• Serve as the primary point of contact for customers and home service technicians regarding billing inquiries.

• Respond to customer and vendor questions through phone calls, emails, and internal communication platforms.

• Resolve billing concerns, payment discrepancies, and financial inquiries professionally and efficiently.

• Assist customers with payment arrangements, refunds, and account adjustments.

• Conduct outbound calls to follow up on outstanding payments and resolve billing issues.

• Maintain positive relationships with customers and vendors while ensuring accurate payment processing.

Accounts Receivable & Payment Processing

• Process customer payments accurately and efficiently.

• Monitor failed or declined payments and follow up with customers to resolve outstanding balances.

• Negotiate payment arrangements and provide appropriate payment solutions.

• Assist policyholders with maintaining active coverage by addressing payment issues.

• Process refunds and modify payment plans according to company procedures.

• Maintain accurate records of customer payments and financial transactions.

• Support collection efforts while maintaining professional customer relationships.

Accounts Payable & Vendor Coordination

• Coordinate payments and reimbursements to home service technicians for authorized repairs.

• Verify service completion and invoice details before processing payments.

• Resolve payment discrepancies between customers, vendors, and internal departments.

• Communicate with technicians regarding payment statuses and reimbursement requests.

• Ensure timely and accurate processing of vendor payments.

• Maintain organized records of technician payouts and related financial documentation.

Financial Records & Administrative Support

• Accurately document financial transactions and billing activities in internal systems.

• Utilize billing software and internal platforms to track payments, reimbursements, and account activity.

• Assist with bulk payment processing and financial reconciliation.

• Maintain detailed records for auditing, reporting, and compliance purposes.

• Follow established company procedures and financial guidelines.

• Escalate complex billing concerns to supervisors or appropriate departments.

• Monitor performance metrics and meet departmental productivity and accuracy goals.

Qualifications

• Previous experience in customer service, billing, accounts receivable, or accounts payable preferred.

• Experience in the home services or service-related industry is a plus.

• Strong understanding of payment processing and financial transactions.

• Excellent written and verbal communication skills.

• Comfortable handling inbound and outbound customer calls.

• Proficiency with computers, email, electronic payment systems, and communication platforms such as Slack.

• Strong attention to detail and accuracy when processing financial information.

• Ability to resolve customer concerns professionally and efficiently.

• Strong organizational and multitasking abilities.

• Ability to manage multiple requests and meet deadlines in a fast-paced environment.

• Strong problem-solving and decision-making skills.

• Ability to follow established company policies and procedures.

• Reliable, punctual, and dependable.

• Comfortable working independently while collaborating with other departments.