Collections Specialist: Resolve Billing & Secure Payments

SBH Community Service Network Inc.; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Employee discounts

Career growth opportunities

Job summary

SBH Community Service Network Inc. is seeking a Collections Representative to manage customer accounts and help ensure timely collection of outstanding payments.

The role emphasizes resolving billing issues, maintaining positive relationships, and supporting the accounts receivable process. The position offers competitive compensation and benefits, including medical coverage, a 401(k) plan, and employee discounts.

Qualifications

• Strong verbal and written communication abilities.
• Experience in collections, accounts receivable, or customer service preferred.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Review customer accounts to identify balances and discrepancies.
• Contact customers about past-due invoices and set up payment arrangements.
• Investigate and resolve billing, credit, and collection issues.
• Use effective collection strategies to secure timely payments.
• Collaborate with Account Managers to resolve issues promptly.
• Process refunds and apply account credits as needed.
• Review and release pending orders as appropriate.
• Respond to inquiries in a professional and timely manner.

Skills

Communication

Customer service

Phone presence

Analytical thinking

Prioritization

Attention to detail

Job description

SBH Community Service Network Inc. is seeking a Collections Representative to manage customer accounts and help ensure timely collection of outstanding payments.

The role emphasizes resolving billing issues, maintaining positive relationships, and supporting the accounts receivable process. The position offers competitive compensation and benefits, including medical coverage, a 401(k) plan, and employee discounts.