Billing & Customer Service Specialist

City of Gastonia; Gastonia (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life Insurance

401(k)

Job summary

The City of Gastonia is seeking a detail-oriented administrative professional to support solid waste services. You will handle inquiries, process service requests and billing, and maintain multiple systems and reports.

Qualifications include a high school diploma (associate degree preferred), 35 wpm typing, experience with billing, and familiarity with Word, Excel, and Outlook. Notary license may be required.

Qualifications

• Graduation from high school, Associate’s Degree preferred, or any combination of education and experience equivalent.
• Ability to type at least 35 wpm.
• Thorough knowledge of data processing and modern management software (Word, Excel, Outlook) is required.
• Previous experience in a business or customer service environment with considerable experience with billing.
• NIMS 100, 200 and 700 levels.
• Ability to obtain a Notary License.

Responsibilities

• Answers incoming telephone lines for the division and serves as the point of contact for all requests.
• Enters and updates service requests and work orders in the appropriate software (Cayenta, WasteWise, Hansen) and via email requests along with generating any billing invoices related to the service requests and work orders.
• Maintains and updates the City of Gastonia’s website, CityNet, Blackboard, OMS, WasteWise alerts and calendar messaging with any information, forms and changes for the division.
• Interacts with the citizens of Gastonia and City employees to discuss and update any service request, billing, questions or concerns.
• Provides positive customer service. Serves as a receptionist and directs visitors to the appropriate personnel or location, as well as taking accurate messages and routing them to the appropriate person by being familiar with City services.
• Operates computer, calculator and other standard office equipment necessary to maintain billing and related records, including data entry.

Skills

Customer service

Billing

Data entry

Typing 35 wpm

Reading instructions

Education

High school diploma

Associate’s degree preferred

Notary License (required)

Tools

Word

Excel

Outlook

Job description

The City of Gastonia is seeking a detail-oriented administrative professional to support solid waste services. You will handle inquiries, process service requests and billing, and maintain multiple systems and reports.

Qualifications include a high school diploma (associate degree preferred), 35 wpm typing, experience with billing, and familiarity with Word, Excel, and Outlook. Notary license may be required.