Billing & Service Support Specialist

City-of-Gastonia-; Gastonia (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

The City of Gastonia is seeking a detail-oriented Customer Service/Administrative Clerk to handle incoming calls, process service requests and billing, and maintain essential reports. This role requires strong data entry, 35 wpm typing, and proficiency with Word, Excel, and Outlook in a busy municipal setting.

Responsibilities include updating work orders in Cayenta/Hansen, monitoring city systems, and assisting with payroll and procurement tasks, while delivering excellent service to residents

Qualifications

• Graduation from high school, Associate’s Degree preferred, or any combination of education and experience equivalent.
• Ability to type at least 35 wpm.
• Thorough knowledge of data processing and modern management software (Word, Excel, Outlook) is required.
• Previous experience in a business or customer service environment with considerable experience with billing.
• NIMS 100, 200 and 700 levels.
• Ability to obtain a Notary License.

Responsibilities

• Answers incoming telephone lines for the division and serves as the point of contact for all requests.
• Enters and updates service requests and work orders in Cayenta, WasteWise, Hansen; generates billing invoices.
• Monitors and updates City systems and maintains new employee packets.
• Maintains and references safety, billing, and reporting records for division personnel.
• Interacts with residents and City staff to discuss service requests and billing; coordinates with departments.
• Responds to emails and sets up Blackboard communications to notify citizens of service changes.
• Provides courteous customer service; acts as receptionist and routes messages to the appropriate staff.
• Operates office equipment and supports payroll/time entry and procurement card purchases.

Skills

Customer service

Data entry

Billing

Typing 35 wpm

Office software

Education

High school diploma

Associate’s Degree preferred

NIMS 100/200/700

Notary license eligibility

Tools

Cayenta

WasteWise

Hansen

CityNet

Job description

The City of Gastonia is seeking a detail-oriented Customer Service/Administrative Clerk to handle incoming calls, process service requests and billing, and maintain essential reports. This role requires strong data entry, 35 wpm typing, and proficiency with Word, Excel, and Outlook in a busy municipal setting.

Responsibilities include updating work orders in Cayenta/Hansen, monitoring city systems, and assisting with payroll and procurement tasks, while delivering excellent service to residents