Billing & Customer Service Specialist

SGS Consulting; Boston (MA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

SGS Consulting in Boston is seeking a Customer Service/Billing Specialist to handle customer calls, process payments, and maintain accurate account ledgers. You will analyze billing histories, set up payment arrangements, and support delinquent accounts while providing clerical support to supervisors.

Strong communication and data entry skills are essential. This full-time role emphasizes accuracy, reliability, and teamwork as you contribute to smooth service delivery and cross-functional

Qualifikationen

• 2+ years of relevant customer service experience.

Aufgaben

• Answers customer calls to provide information on billing, processing mail, and service changes.
• Analyzes customer billing and payment history.
• Troubleshoots customer inquiries.
• Contacts delinquent customers to arrange payment or discontinuance of service.
• Maintains account ledgers and prepares delinquent account data for action.
• Generates work orders and verifies payment amounts.
• Performs data entry for work orders, documents and forms.
• Performs telephone switchboard and dispatcher duties.
• Completes Read Orders, Inspection Orders, Turn-On/Turn-Off Orders.
• Creates new accounts for new service.
• Provides general clerical support to supervisor.
• Participates on cross-functional teams and performs other duties.

Kenntnisse

Customer service

Billing

Collections

Jobbeschreibung

SGS Consulting in Boston is seeking a Customer Service/Billing Specialist to handle customer calls, process payments, and maintain accurate account ledgers. You will analyze billing histories, set up payment arrangements, and support delinquent accounts while providing clerical support to supervisors.

Strong communication and data entry skills are essential. This full-time role emphasizes accuracy, reliability, and teamwork as you contribute to smooth service delivery and cross-functional