Billing & Customer Care Specialist

SGS Consulting; Milton (MA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

SGS Consulting in Milton, MA seeks a detail-oriented customer service professional to handle inquiries, billing support, and collections tasks. You will manage accounts, generate work orders, and assist with records and correspondence.

The role emphasizes accurate data entry, timely responses to customers, and coordination with supervisors to ensure smooth service delivery. Prior experience in a utility or service sector is a plus.

Qualifikationen

• 2+ years of relevant customer service experience.

Aufgaben

• Answer customer calls to provide information on directions, processing mail, cashiering, posting, payment application and service terminations.
• Analyze customer billing and payment history.
• Troubleshoot customer inquiries effectively.
• Contact delinquent customers to arrange payment or discontinue service.
• Maintain account ledgers and assemble delinquent account information for possible action.
• Prepare and maintain records for large or sensitive customer accounts and billings.
• Provide general clerical support to supervisor and prepare letters/memoranda.
• Generate work orders for appointments and verify payments.

Kenntnisse

Customer service

Billing

Collection

Jobbeschreibung

SGS Consulting in Milton, MA seeks a detail-oriented customer service professional to handle inquiries, billing support, and collections tasks. You will manage accounts, generate work orders, and assist with records and correspondence.

The role emphasizes accurate data entry, timely responses to customers, and coordination with supervisors to ensure smooth service delivery. Prior experience in a utility or service sector is a plus.