Billing & Customer Care Specialist

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Sbhonline in Brooklyn, NY is seeking a Customer Service Specialist – Billing to join our team. The role blends customer service, billing, payment processing, and financial coordination, with focus on addressing billing questions and ensuring accurate transactions.

You will communicate with customers and vendors, process payments, resolve issues, and maintain records in a fast-paced environment. The ideal candidate has strong communication, attention to detail, and the ability to work

Qualifications

• Experience in billing, accounts receivable/payable, or related roles preferred.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication.
• Ability to discuss billing and payments with customers and vendors.
• Detail-oriented with accuracy in processing transactions.

Responsibilities

• Serve as a primary contact for customers and service providers regarding billing and payments.
• Respond to inquiries via phone, email, and internal platforms.
• Process payments, refunds, and reimbursements; manage outstanding payments.
• Coordinate payments for authorized services and verify documentation.
• Document transactions and escalate complex issues as needed.
• Meet service level and accuracy metrics.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Tools

Billing software

Payment processing software

Job description

Sbhonline in Brooklyn, NY is seeking a Customer Service Specialist – Billing to join our team. The role blends customer service, billing, payment processing, and financial coordination, with focus on addressing billing questions and ensuring accurate transactions.

You will communicate with customers and vendors, process payments, resolve issues, and maintain records in a fast-paced environment. The ideal candidate has strong communication, attention to detail, and the ability to work