Billing & Customer Care Specialist II

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Annual incentive plans

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated in Tampa, FL is hiring a Customer Service Representative - Billing II. The role handles billing inquiries by phone or correspondence and works Monday to Friday, 7:00 AM – 4:30 PM Eastern, with a pay range of $18–$21 per hour.

Expect potential annual bonus and strong benefits for eligible employees. Two or more years of healthcare-related customer service experience are required, along with knowledge of billing processes.

Qualifications

• 2 or more years related customer service excellence experience in healthcare-related field.
• Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards.

Responsibilities

• Make outbound calls to clients, Quest labs, and other internal customers with information to help elevate billing issues for a timely resolution
• Develop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, de-escalate/defuse customers as needed)
• Manage internal customer service mailbox requests within 5-7 business days
• Research and resolve correspondence from paper, fax, email, or phone call
• Work all correspondence batches in date order following the timeline for completion
• Use effective communication within the team to ensure consistent coverage of duties such as staffing for phones, adhering to set lunch schedule for phone coverage, and managing internal and external mailboxes
• Perform all aspects of research needed to take place for accurate billing resolution which includes but is not limited to, reviewing account activity and previous notes in billing system.
• Be the liaison for having direct contact with clients, Quest labs, Accounts Payable, and local Quest standard business units and Quest non-standard business units on behalf of clients with billing issues
• Work directly with the ES Business Unit to educate them on billing practices and protocols for accurate communication to clients
• Thorough navigation of both Quest Billing System and the Billing Web is needed to handle requests
• Ensure accurate follow-up is being handled outside the team
• Follow Quest guidelines and SOP's

Skills

Customer service

Phone support

Healthcare knowledge

Outlook

Excel

Education

High school diploma

Tools

Outlook

Excel

Job description

Quest Diagnostics Incorporated in Tampa, FL is hiring a Customer Service Representative - Billing II. The role handles billing inquiries by phone or correspondence and works Monday to Friday, 7:00 AM – 4:30 PM Eastern, with a pay range of $18–$21 per hour.

Expect potential annual bonus and strong benefits for eligible employees. Two or more years of healthcare-related customer service experience are required, along with knowledge of billing processes.