Billing & Customer Care Specialist

Kings III Emergency Communications; Coppell (TX); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Medical insurance with 1 HSA and 2 PPO

Dental, vision, life insurance

401k with company contribution

Paid time off (15 days)

HSA/FSA options

Job summary

Kings III Emergency Communications in Coppell, TX is seeking a Billing Customer Service Representative to be the first point of contact for billing questions and account requests. The role emphasizes accuracy, multi-tasking, and customer-focused service in a fast-paced environment.

The ideal candidate has 3+ years of customer service experience, strong communication skills, and proficiency with Microsoft Office. This full-time position offers comprehensive benefits and opportunities for growth.

Qualifications

• 3+ years of customer service, call center, billing support, administrative support, or related experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide professional and timely customer service regarding billing inquiries via phone and email.
• Manage and respond to inquiries received through the Billing department email inbox.
• Answer incoming customer calls and assist with account questions, invoice requests, payment inquiries, and general billing support.
• Update and maintain customer account information and records.
• Route complex billing issues, account disputes, reconciliations, and adjustment requests to Billing Specialists for resolution.
• Collaborate with Billing Specialists to ensure timely follow-up and resolution of customer concerns.
• Document customer interactions and maintain accurate records of communications and requests.
• Work across departments to provide exceptional customer support.
• Meet departmental service standards for responsiveness and customer follow-up.
• Perform other duties as assigned.

Skills

Customer service

Billing support

Phone support

Email support

Attention to detail

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Excel

Job description

Kings III Emergency Communications in Coppell, TX is seeking a Billing Customer Service Representative to be the first point of contact for billing questions and account requests. The role emphasizes accuracy, multi-tasking, and customer-focused service in a fast-paced environment.

The ideal candidate has 3+ years of customer service experience, strong communication skills, and proficiency with Microsoft Office. This full-time position offers comprehensive benefits and opportunities for growth.