Emergency Phone Support Specialist

Kings III Emergency Communications; Coppell (TX); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical insurance with HSA and PPOs

Dental, vision, life and disability

401k with company contribution

Employee Assistance Program

Telemedicine access

PTO 15 days in year 1

Team events and company activities

Relaxed dress code

Zusammenfassung

Kings III Emergency Communications in Coppell, TX, offers a high-volume, call-center style support role focused on helping customers with emergency phones and monitoring equipment. You will troubleshoot, educate customers, and document interactions while maintaining composure in a fast-paced environment.

We value empathetic problem solvers with strong communication skills who can work 40 hours per week and collaborate with internal teams to resolve issues and schedule service as needed.

Qualifikationen

• High school diploma or equivalent required.
• Minimum of two years of customer service experience; one year in technical support preferred.
• Able to walk customers through step-by-step troubleshooting.
• Strong written and verbal communication skills.

Aufgaben

• Handle inbound customer calls and emails with a focus on real-time support.
• Ask questions and use internal tools to identify common emergency phone problems.
• Guide customers through troubleshooting to resolve equipment issues.
• Schedule service appointments as needed.
• Document interactions clearly and accurately.
• Educate customers on system usage and prevention of issues.
• Collaborate with internal teams to resolve concerns.

Kenntnisse

Customer service

Technical support

Phone communication

Documentation

Bilingual English/Spanish

Empathy

Ausbildung

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Jobbeschreibung

Kings III Emergency Communications in Coppell, TX, offers a high-volume, call-center style support role focused on helping customers with emergency phones and monitoring equipment. You will troubleshoot, educate customers, and document interactions while maintaining composure in a fast-paced environment.

We value empathetic problem solvers with strong communication skills who can work 40 hours per week and collaborate with internal teams to resolve issues and schedule service as needed.