Billing & Customer Accounts Specialist

City of Melbourne, FL; Melbourne (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

The City of Melbourne, FL is seeking a detail-oriented clerical and accounting assistant to support financial records and customer service operations. The role requires handling payments, billing inquiries, and daily clerical tasks with accuracy.

Ideal candidates will have a high school diploma or GED, six months of high-volume customer service and cashiering experience, and strong data-entry skills. This is a full-time on-site position with routine document processing.

Qualifications

• High School Diploma or GED is required (proof uploaded with application).
• Six months in high-volume customer service and cashiering with a complex software system is required.
• Excellent phone, verbal communication, and strong data-entry skills are essential.
• Coursework at an accredited college may substitute for experience.

Responsabilités

• Provide customer service by answering phones and assisting customers with documents and equipment.
• Open/close accounts, collect payments, and respond to account inquiries.
• Resolve billing inquiries and process payments via multiple channels.
• Perform clerical tasks, data entry, and generate reports.
• Verify data accuracy, research information requests, and maintain records.
• Operate office equipment and handle daily accounting tasks including balancing revenues.
• Process permits, certificates, and licenses as required, and distribute mail and notices.

Connaissances

Customer service

Phone communication

Data entry

Cash handling

Office software

Formation

High School Diploma or GED

College coursework substitution

Outils

Billing software

Cash register

Database software

Description du poste

The City of Melbourne, FL is seeking a detail-oriented clerical and accounting assistant to support financial records and customer service operations. The role requires handling payments, billing inquiries, and daily clerical tasks with accuracy.

Ideal candidates will have a high school diploma or GED, six months of high-volume customer service and cashiering experience, and strong data-entry skills. This is a full-time on-site position with routine document processing.