Billing & Customer Service Specialist

City of Melbourne; Melbourne (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

City of Melbourne in Florida seeks a municipal Clerk to perform clerical, accounting, and records-keeping tasks related to the city's financial operations. You will handle customer service, payments, data entry, invoicing, and reporting in a busy public-office environment.

The role requires strong communication, basic bookkeeping, and accuracy with complex software. This full-time position offers reliable hours and opportunities to contribute to municipal services.

Qualifications

• Six months of experience in high-volume customer service.
• Six months of experience in a high-volume cashiering operation using a complex software system.
• Excellent phone and verbal communication skills and strong data entry.
• Education may be substituted with coursework on a year-for-year basis.

Responsibilities

• Provide customer service by answering phones and assisting customers with documents and equipment.
• Open and close accounts; collect payments; assist customers with inquiries.
• Resolve billing inquiries and issues via phone, email, fax, and in-person contact.
• Process and issue permits, certificates, and licenses as required.
• Perform clerical duties: filing, data entry, reporting, and journal entries.
• Verify accuracy of data; research information requests.
• Operate computer to transcribe/compose documents; balance daily revenues.
• Review invoices and distribute copies to appropriate personnel.

Skills

Customer service

Data entry

Verbal communication

Basic bookkeeping

Cash handling

Typing speed

Office equipment operation

Mathematical calculations

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Billing software

Database software

Cash register/POS

Office printers/scanners

Job description

City of Melbourne in Florida seeks a municipal Clerk to perform clerical, accounting, and records-keeping tasks related to the city's financial operations. You will handle customer service, payments, data entry, invoicing, and reporting in a busy public-office environment.

The role requires strong communication, basic bookkeeping, and accuracy with complex software. This full-time position offers reliable hours and opportunities to contribute to municipal services.