Billing & Customer Accounts Associate - Growth & Impact

Fsstechnologies; Ypsilanti (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/or/

Vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

FSS Technologies is seeking a Customer Management Team Associate to support daily billing operations and collections. You will monitor accounts, process payments, and help maintain accurate CRM records while collaborating with the finance team and Directors of CMT.

This mid-level role emphasizes attention to detail, learning, and growth within billing processes. The position offers a path for early-career professionals to develop financial and customer-service skills.

Qualifications

• 0–1 year of experience in billing, collections, customer service, or office administration.
• High school diploma or equivalent; associate degree preferred.
• Proficient with MS Office (Excel, Word, Outlook).
• Attention to detail and strong organizational skills.
• Clear written and verbal communication.
• Team-oriented and able to follow instructions.

Responsibilities

• Assist with monitoring accounts to identify outstanding balances.
• Support the collections team by preparing vendor agreements, drafting emails, and processing lien waivers.
• Process routine customer payments, refunds, and account adjustments.
• Manage the collection, preparation, and distribution of lien waivers.
• Coordinate with internal teams and customers to ensure payment is received promptly.
• Assist in resolving billing discrepancies by gathering documentation or escalating to senior associates.
• Generate standard reports on account status and collection efforts for management review.
• Maintain accurate and up-to-date customer account information in CRM.
• Monitor account balances and payment statuses; assist with collections when needed.
• Serve as a point of contact for customers regarding billing and account inquiries.
• Work closely with Director of CMT in relation to install invoicing and issues that arise.
• Learn and apply FSS Technologies’ billing policies, procedures, and systems.

Skills

Attention to detail

Communication

Teamwork

Willingness to learn

Accounting systems familiarity

Education

High school diploma or equivalent

Associate degree in Business Administration or related field preferred

Tools

MS Office

Job description

FSS Technologies is seeking a Customer Management Team Associate to support daily billing operations and collections. You will monitor accounts, process payments, and help maintain accurate CRM records while collaborating with the finance team and Directors of CMT.

This mid-level role emphasizes attention to detail, learning, and growth within billing processes. The position offers a path for early-career professionals to develop financial and customer-service skills.