Billing & Collections Associate — Customer Accounts

FSS Technologies; Ypsilanti (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 0%

Paid time off and holidays

Professional development opportunities

Job summary

FSS Technologies is seeking a Customer Management Team Associate to support the Finance Team with daily billing operations and collections. You will maintain records, assist with customer management, update accounts, process payments, and help with lien waivers and reporting.

Ideal candidates are detail-oriented, eager to learn, and early in their career, with strong communication and teamwork skills. A high school diploma is required; associate degree preferred.

Qualifications

• 0-1 year of experience in billing, collections, customer service, or office administration.
• Internship or part-time experience in a financial or administrative environment is a plus.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Familiarity with databases or accounting systems is helpful but not required.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication.
• Ability to work in a team environment and follow instructions.
• Positive attitude and willingness to learn.
• High school diploma or equivalent required; associate degree in Business Administration or related field preferred.
• Prior experience in billing, collections, or customer account management preferred.
• Previous experience in a team lead or training role is a plus.

Responsibilities

• Assist with monitoring accounts to identify outstanding balances.
• Support the collections team by preparing vendor agreements, drafting emails, and processing lien waivers.
• Process routine customer payments, refunds, and account adjustments.
• Manage the collection, preparation, and distribution of lien waivers.
• Coordinate with internal teams and customers to ensure payment is received promptly without delay.
• Assist in resolving billing discrepancies by gathering documentation or escalating to senior associates.
• Generate standard reports on account status and collection efforts for management review.
• Maintain accurate and up-to-date customer account information in CRM.
• Monitor account balances and payment statuses; assist with collections when needed.
• Serve as a point of contact for customers regarding billing and account inquiries.
• Work closely with Director of CMT in relation to install invoicing and issues that arise.
• Learn and apply FSS Technologies' billing policies, procedures, and systems.

Skills

Attention to detail

Team player

Clear communication

MS Office

Customer service

Billing basics

Education

High school diploma or equivalent

Associate degree in Business Administration

Tools

CRM software

Job description

FSS Technologies is seeking a Customer Management Team Associate to support the Finance Team with daily billing operations and collections. You will maintain records, assist with customer management, update accounts, process payments, and help with lien waivers and reporting.

Ideal candidates are detail-oriented, eager to learn, and early in their career, with strong communication and teamwork skills. A high school diploma is required; associate degree preferred.