Customer Management Team Associate

Fsstechnologies; Ypsilanti (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/or/

Vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

FSS Technologies is seeking a Customer Management Team Associate to support daily billing operations and collections. You will monitor accounts, process payments, and help maintain accurate CRM records while collaborating with the finance team and Directors of CMT.

This mid-level role emphasizes attention to detail, learning, and growth within billing processes. The position offers a path for early-career professionals to develop financial and customer-service skills.

Qualifications

• 0–1 year of experience in billing, collections, customer service, or office administration.
• High school diploma or equivalent; associate degree preferred.
• Proficient with MS Office (Excel, Word, Outlook).
• Attention to detail and strong organizational skills.
• Clear written and verbal communication.
• Team-oriented and able to follow instructions.

Responsibilities

• Assist with monitoring accounts to identify outstanding balances.
• Support the collections team by preparing vendor agreements, drafting emails, and processing lien waivers.
• Process routine customer payments, refunds, and account adjustments.
• Manage the collection, preparation, and distribution of lien waivers.
• Coordinate with internal teams and customers to ensure payment is received promptly.
• Assist in resolving billing discrepancies by gathering documentation or escalating to senior associates.
• Generate standard reports on account status and collection efforts for management review.
• Maintain accurate and up-to-date customer account information in CRM.
• Monitor account balances and payment statuses; assist with collections when needed.
• Serve as a point of contact for customers regarding billing and account inquiries.
• Work closely with Director of CMT in relation to install invoicing and issues that arise.
• Learn and apply FSS Technologies’ billing policies, procedures, and systems.

Skills

Attention to detail

Communication

Teamwork

Willingness to learn

Accounting systems familiarity

Education

High school diploma or equivalent

Associate degree in Business Administration or related field preferred

Tools

MS Office

Job description

Customer Management Team Associate

Industry: Fire Alarm, CCTV, Access Control, Intrusion Detection

Job Type: Full-Time

About FSS Technologies

At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.

What You’ll Do

Key Responsibilities

The CMT Associate is an Mid-level role designed to support the Finance Team in daily billing operations and collections activities. This position focuses on foundational tasks such as maintaining accurate records, assisting with customer management, detailed account updates, advanced billing and ensuring timely processing of payments and account updates.

This role is ideal for individuals early in their career who are detail-oriented, eager to learn, and motivated to grow within the billing and collections field. You will work closely with senior team members and receive training on FSS Technologies’ processes, systems, and customer service standards.

• Assist with monitoring accounts to identify outstanding balances.
• Support the collections team by preparing vendor agreements, drafting emails, and processing lien waivers.
• Process routine customer payments, refunds, and account adjustments.
• Manage the collection, preparation, and distribution of lien waivers
• Coordinate with internal teams and customers to ensure payment is received promptly without delay.
• Assist in resolving billing discrepancies by gathering documentation or escalating to senior associates.
• Generate standard reports on account status and collection efforts for management review.
• Maintain accurate and up-to-date customer account information in CRM.
• Monitor account balances and payment statuses; assist with collections when needed.
• Serve as a point of contact for customers regarding billing and account inquiries.
• Work closely with Director of CMT in relation to install invoicing and issues that arise.
• Learn and apply FSS Technologies’ billing policies, procedures, and systems.

What We’re Looking For

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

• 0–1 year of experience in billing, collections, customer service, or office administration.
• Internship or part-time experience in a financial or administrative environment is a plus.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Familiarity with databases or accounting systems is helpful but not required.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication.
• Ability to work in a team environment and follow instructions.
• Positive attitude and willingness to learn.
• High school diploma or equivalent required; associate degree in Business Administration or related field preferred.
• Prior experience in billing, collections, or customer account management preferred.
• Previous experience in a team lead or training role is a plus.

Compensation & Benefits

• Base Salary: $22 to $26 per hour

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, including vacation and company-observed holidays.
• Opportunities for professional development and career advancement.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.