Billing & Collections Associate

FSS Technologies; Ypsilanti (MI); On-site; USD 28,000 - 34,000; Full time

Job summary

FSS Technologies is seeking a Billing & Collections Associate to contact clients and collect payments. You will make approximately 70-100 calls per day via phone, email, or text as part of the Customer Management Team, addressing billing issues and updating contact information.

The role requires knowledge of billing procedures, experience in accounts receivable, and proficiency in MS Office and databases. NetSuite experience is preferred.

Qualifications

• 1 year experience with Billing, Collections or Accounts Receivable.
• Customer service and account management experience.
• Prior experience with NetSuite preferred.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about overdue payments
• Make approximately 100 outbound collection calls per day
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Skills

Accounts Receivable

Billing procedures

Collection techniques

Communication skills

Attention to detail

Problem-solving

Stress management

Tools

MS Office

Databases

NetSuite

Job description

POSITION SUMMARY

As a Billing & Collections Associate, you will be required to contact clients and collect outstanding payments. Contact includes making approximately 70-100 phone calls, emails, text messages, per day. As part of the Customer Management Team the associate are responsible for other aspects of collections, such as resolving customer billing problems updating customer contact information, and other issues as required.

ABOUT FSS Technologies

At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.

PERFORMANCE OBJECTIVES

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Expected to make 100 outbound collection calls per day.
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

KEY COMPETENCIES

• Proven experience as a Accounts Receivables Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Familiarity with AIA billing and lien waivers
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Outstanding Attitude, Positive mindset, and willingness to smile in the face of adversity
• Problem-solving skills, attention to detail, and drive to succeed

EDUCATION AND EXPERIENCE

• 1 year experience with Billing, Collections or Accounts Receivable
• Customer service and account management experience
• Prior experience with NetSuite preferred

What We Offer

• Pay range for this role is between $20 - $25 per hour
• Benefits: FSS Technologies offers a full range of benefits that include medical, dental, vision, 401K, life insurance, and other ancillary products.
• Training: On-the-job training and career advancement opportunities.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.

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