Billing & Collections Specialist — Client Accounts I

JAMS

Irvine (CA)

On-site

USD 60,000 - 80,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

JAMS is seeking a Client Accounts Specialist 1 to support high-volume billing, collections, and client service across Resolution Centers. You will verify contract terms, analyze disputes, and coordinate with case management to resolve issues swiftly.

The role requires 3–5 years in accounts receivable, billing, and a client-service background, with familiarity in the legal industry or attorney interactions. Proficiency in MS Office and NetSuite is a plus.

Qualifications

Associate's Degree in Business Administration, Professional Sales, or related discipline preferred.
3-5 years in accounts receivable, billing, and collections required.
3-5 years in client service role required.
3-5 years in legal industry or attorney interface skills a plus.
Proficient in Microsoft Office programs (Word, Excel) preferred.

Responsibilities

Processes high-volume billing and allocates billing per contracts and documentation.
Analyses complex billing disputes and negotiates balances with clients.
Manages portfolio of client accounts using collection techniques to reduce delinquency.
Coordinates with case management and resolution centers to meet deadlines.
Handles requests for invoices, statements, and tax forms.
Collaborates with colleagues to resolve client disputes.
Maintains knowledge of case management protocols and ADR processes.