Client Accounts Specialist 1

JAMS; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

JAMS is seeking a Client Accounts Specialist 1 to support high-volume billing, collections, and client service across Resolution Centers. You will verify contract terms, analyze disputes, and coordinate with case management to resolve issues swiftly.

The role requires 3–5 years in accounts receivable, billing, and a client-service background, with familiarity in the legal industry or attorney interactions. Proficiency in MS Office and NetSuite is a plus.

Qualifications

• Associate's Degree in Business Administration, Professional Sales, or related discipline preferred.
• 3-5 years in accounts receivable, billing, and collections required.
• 3-5 years in client service role required.
• 3-5 years in legal industry or attorney interface skills a plus.
• Proficient in Microsoft Office programs (Word, Excel) preferred.

Responsibilities

• Processes high-volume billing and allocates billing per contracts and documentation.
• Analyses complex billing disputes and negotiates balances with clients.
• Manages portfolio of client accounts using collection techniques to reduce delinquency.
• Coordinates with case management and resolution centers to meet deadlines.
• Handles requests for invoices, statements, and tax forms.
• Collaborates with colleagues to resolve client disputes.
• Maintains knowledge of case management protocols and ADR processes.

Skills

Accounts receivable

Billing

Collections

Client service

Legal industry experience

Basic math

ADR processes

Typing speed 50 wpm

MS Word

MS Excel

10-key by touch

NetSuite

Education

Associate's Degree in Business Administration or related

Tools

Microsoft Office

NetSuite

Job description

Overview

We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

Client Accounts Specialist 1

The Client Accounts Specialist 1 partners with the case management team in multiple Resolution Centers to support clients and neutrals with high-level service, while maintaining adherence to business policies and procedures. This role requires critical thinking to resolve collection, cash application, and billing issues with professionalism, attention to detail, and a commitment to delivering excellent client service. Additionally, it maintains ownership of billing and collection portfolios while performing all tasks accurately and with an appropriate sense of urgency.

What you will do

• Processes high-volume billing and partners with case management team on billing allocations and special arrangements. Ensures accuracy in billing by verifying contract terms, rates, and supporting documentation.
• Analyzes complex billing disputes and utilizes critical thinking when negotiating balances. Proposes payment arrangements, resolves accounts to meet business requirements, and preserves client relationships.
• Manages an assigned portfolio of client accounts using appropriate collection techniques to reduce delinquency. Collaborates with case managers on client disputes, providing strategies and solutions to resolve issues efficiently and effectively.
• Develops knowledge of case management and operational protocols to ensure transactional functions are handled timely and efficiently. Conducts conference calls with clients to resolve issues and maintain a positive client experience.
• Evaluates collection activity and makes a determination when all collection efforts have been exhausted. Follows write-off protocols, including final communications with clients. Prepares documents for agency consideration.
• Coordinates with Resolution Centers to meet monthly deadlines. Collaborates with clients on third-party portals to ensure timely payments.
• Handles client requests for copies of invoices, statements, and tax forms.
• Partners with colleagues to resolve customer disputes.
• Other duties as assigned within a similar scope.

Qualifications

• Associate's Degree in Business Administration, Professional Sales, or related discipline. Preferred
• 3-5 years of working in accounts receivable, billing, and collections. Required
• 3-5 years of working in a client service role/strong client orientation. Required
• 3-5 years of working in legal industry or attorney interface skills. Plus
• Proficient in Microsoft Office programs. (Preferred proficiency)
• Computer skills in MS Word and MS Excel reporting as well as 10-key by touch, and a typing speed of 50 wpm. (Preferred proficiency)
• Proficient basic math skills. (Preferred proficiency)
• Proficient in NetSuite. (Plus proficiency)
• Understanding of Alternative Dispute Resolution (ADR) processes and procedures. (Plus proficiency)