Billing & Collections Specialist

Relaypro; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Parental leave

Wellness perks

Onsite fitness center

Job summary

Relay is building the digital foundation for frontline workers, with a Raleigh HQ and a strong focus on data-driven billing operations. Join a high-growth team responsible for quote-to-cash, accounts receivable, and service contracts, delivering accurate billing and timely collections.

You will analyze data, apply payments, audit contracts, and partner cross-functionally to improve processes, while leveraging Excel to build recurring billing insights.

Qualifications

• B.S. degree in Finance or related field or equivalent experience.
• Excellent organizational and time management skills.
• Exceptional written and verbal communication skills.
• Self-starter who can work independently and in a team.
• Adept troubleshooter with experience interfacing with external customers.
• Strong billing-related math skills and data-driven decision making.
• Thoughtful and detail-oriented with proficiency in Excel.

Responsibilities

• Provide high-quality support to customers with quote-to-cash inquiries.
• Operate within Relay's billing and collections workflow and perform outbound collection calls.
• Timely apply customer payments and relay accurate account balances to customers.
• Assist with submission of customer orders and starting service contracts accurately.
• Audit customer contracts for billing accuracy.
• Contribute to creditworthiness evaluations within Relay policies.
• Report system defects and track their impact.
• Collaborate with cross-functional groups to enable billing-related support.
• Create and update internal and external Billing Operations process docs.
• Assist with recurring and ad hoc corporate finance cleanups.
• Identify process inefficiencies and drive improvements.
• Support other internal departments when needed.
• Use Excel and data mining skills to build recurring billing analyses.

Skills

Finance

Billing

Excel

Data analysis

Customer service

Communication

Problem solving

Independent worker

Education

B.S. in Finance

Tools

Excel

Job description

Relay is building the digital foundation for frontline workers, with a Raleigh HQ and a strong focus on data-driven billing operations. Join a high-growth team responsible for quote-to-cash, accounts receivable, and service contracts, delivering accurate billing and timely collections.

You will analyze data, apply payments, audit contracts, and partner cross-functionally to improve processes, while leveraging Excel to build recurring billing insights.