Billing & Collections Specialist

Grand Canyon Law Group; Phoenix (AZ); On-site; USD 52,000 - 59,000; Full time

Benefits offered by this job

Medical insurance (100% employer-paid)

Dental insurance (100% employer-paid)

Vision insurance (100% employer-paid)

Life insurance (100% employer-paid)

401(k) with employer match

Gym membership (firm-provided)

Employee Assistance Program (EAP)

Job summary

Grand Canyon Law Group is seeking a Billing & Collections Specialist to manage end-to-end billing and accounts receivable processes. You will serve as the main liaison between clients, the finance team, and internal legal teams, handling payment plans, declined payments, and refunds with professional communication.

The role emphasizes precision, strong interpersonal skills, and integrity while supporting the firm’s growth through improved workflows and SOPs.

Qualifications

• 3+ years of billing, collections, or accounts receivable experience.
• Proven client-facing billing or payment plan experience.
• Strong ability to conduct firm but respectful financial conversations.
• Balance compassion, honesty, and results in client interactions.
• Exceptional attention to detail; data accuracy is non-negotiable.
• Strong written and verbal communication skills.
• Calm, professional, solutions-focused under high-stress conditions.
• High integrity, discretion and accountability.
• Comfort enforcing contracted payment plans and firm policies.
• Experience with legal billing software; Clio Manage/Clio Payments is a strong plus.

Responsibilities

• Own the firm’s billing and accounts receivable processes end to end.
• Serve as the primary liaison between clients, finance, and internal legal teams for billing matters.
• Manage payment plans, resolve declined payments, process refunds, and communicate clearly with clients.
• Maintain accurate records and improve billing workflows.
• Assist in building/refining SOPs to support firm growth.

Skills

Billing

Collections

Accounts receivable

Client-facing

Payment plans

Clio Manage

Clio Payments

Data accuracy

Communication

Tools

Clio Manage

Clio Payments

Job description

Full-time

Description

Billing at our firm is not a background function — it’s a mission‑critical role that keeps our criminal defense teams focused on defending clients, not chasing payments.

As our Billing & Collections Specialist, you will own the Firm’s billing and accounts receivable processes from end to end. Your primary goal is clear: ensure consistent cash flow, clean financial data, and that our attorneys work only on paying, financially compliant cases.

You will serve as the primary liaison between clients, the finance team, and internal legal teams for all billing‑related matters. This includes managing payment plans, resolving declined payments, processing refunds, and communicating clearly and professionally with clients during what is often one of the most stressful periods of their lives.

This role requires exceptional attention to detail, strong communication skills, emotional intelligence, and confidence. You must be comfortable having firm but compassionate conversations, maintaining boundaries, and protecting the financial integrity of a large, criminal defense‑only law firm.

You’ll work closely with our Financial Controller and play an important role in maintaining accurate records, improving billing workflows, and helping build and refine SOPs that support firm growth.

This role is ideal for someone who enjoys client interaction, values structure, takes pride in clean systems, and can confidently balance compassion with accountability.

Benefits Included:

• 100% Employer-Paid Medical Insurance
  
• 100% Employer-Paid Dental Insurance
  
• 100% Employer-Paid Vision Insurance
  
• 100% Employer-Paid Life Insurance
  
• 401(k) with Employer Match
  
• Firm-Provided Gym Membership
  
• Employee Assistance Program (EAP): Confidential counseling and wellness support for you and your family

Requirements

• 3+ years of experience in billing, collections, or accounts receivable
  
• Proven experience in a client‑facing billing or payment plan role
  
• Strong confidence conducting firm but respectful financial conversations
  
• Ability to balance compassion, honesty, and results in client interactions
  
• Exceptional attention to detail — data accuracy is non-negotiable
  
• Strong written and verbal communication skills
  
• Ability to remain calm, professional, and solutions-focused in high‑stress situations
  
• High level of integrity, discretion, and accountability
  
• Comfort enforcing contracted payment plans and firm policies
  
• Experience working with legal billing software; experience with Clio Manage and Clio Payments is a strong plus
  
• Comfort working across multiple systems while maintaining clean, accurate data
  
• Interest in process improvement and helping build or refine SOPs
  

Important Notes:

• This is a client‑facing role
  
• This is not a sales position
  
• This is not a legal role
  
• This is not entry‑level
  
• Prior experience in a criminal defense firm or professional services environment is a plus, but not required

Salary Description

$25-28 Per Hour / $52,000 - $59,000 Annually