Billing & Collections Specialist

CFS; Madison (CT); On-site; USD 28,000 - 40,000; Full time

Job summary

CFS in Madison, CT is seeking a Billing & Collections Specialist to support our finance team. This nonprofit organization focuses on program services and private-pay accounts, requiring diligent billing, accurate records, and clear communication with families.

In this role you will process monthly billing, update account details, reconcile data in Excel, and follow up on past-due balances. What you bring: billing or AR experience, strong attention to detail, and excellent customer service.

Qualifications

• Previous billing or accounts receivable experience required.
• Experience with non-medical billing, such as client billing, private-pay services, general invoicing, or program-based billing, is highly preferred
• Nonprofit, human services, or DDS program experience is a plus
• Comfortable working with Microsoft Excel; experience with pivot tables and VLOOKUPs is a plus
• Strong attention to detail and organizational skills
• Ability to learn new systems and processes
• Strong communication and customer service skills
• Flexible, adaptable, and able to manage multiple priorities
• Experience with billing software or financial systems is a plus.

Responsibilities

• Process billing for program services and private-pay accounts
• Download, review, and manipulate monthly reports to prepare billing information
• Enter services provided and ensure billing records are accurate
• Update tuition, account, and billing information as needed
• Reconcile Excel spreadsheets and investigate discrepancies
• Contact families regarding overdue private-pay balances and assist with payment arrangements
• Monitor outstanding accounts and follow up on past-due balances
• Prepare billing reports and maintain organized financial documentation
• Work with internal staff to resolve billing questions and discrepancies
• Assist with addressing an existing billing backlog and other accounting projects as needed

Skills

Billing & AR experience

Non-medical billing

Nonprofit / DDS experience

Microsoft Excel

Pivot tables

VLOOKUPs

Attention to detail

Organizational skills

Communication & customer service

Flexible / multitask

Tools

Microsoft Excel

Pivot tables

VLOOKUP

Job description

Location: Madison, CT

Pay: $25 hour

A mission-driven nonprofit organization in the Madison area is seeking a Billing & Collections Specialist to support its finance team. This position will focus on billing for program services and private-pay accounts, maintaining accurate financial records, and following up on outstanding balances. This is a great opportunity for someone with prior billing or accounts receivable experience who enjoys working with numbers, managing details, and communicating with customers or families.

Position Overview

The Billing & Collections Specialist will assist with processing monthly billing, maintaining account information, preparing reports, and addressing outstanding balances. The organization is looking for someone who is detail-oriented, adaptable, and comfortable learning new systems and processes.

Responsibilities

• Process billing for program services and private-pay accounts
• Download, review, and manipulate monthly reports to prepare billing information
• Enter services provided and ensure billing records are accurate
• Update tuition, account, and billing information as needed
• Reconcile Excel spreadsheets and investigate discrepancies
• Contact families regarding overdue private-pay balances and assist with payment arrangements
• Monitor outstanding accounts and follow up on past-due balances
• Prepare billing reports and maintain organized financial documentation
• Work with internal staff to resolve billing questions and discrepancies
• Assist with addressing an existing billing backlog and other accounting projects as needed

Qualifications

• Previous billing or accounts receivable experience required
• Experience with non-medical billing, such as client billing, private-pay services, general invoicing, or program-based billing, is highly preferred
• Nonprofit, human services, or DDS program experience is a plus
• Comfortable working with Microsoft Excel; experience with pivot tables and VLOOKUPs is a plus
• Strong attention to detail and organizational skills
• Ability to learn new systems and processes
• Strong communication and customer service skills
• Flexible, adaptable, and able to manage multiple priorities

Experience with billing software or financial systems is a plus.

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