Billing & Collections Leader — Team Growth

Nextlink Internet; Hudson (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health Savings Account (HSA)

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Nextlink Internet in Hudson Oaks, TX is seeking a Billing Manager to lead a growing team in a fast-paced call center. You will oversee inbound billing inquiries, outbound collections, and drive process improvements to enhance accuracy and customer experience.

This on-site role requires strong leadership, customer service focus, and analytical skills to manage performance metrics and collaborate with Sales, Operations, and Finance for shared objectives.

Qualifications

• Experience in billing, accounting, collections, or customer service.
• Prior leadership or team-management experience.
• Strong customer service commitment.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Build and develop a growing Billing Specialists team.
• Drive team performance with clear expectations and coaching.
• Resolve escalations and manage complex billing issues.
• Oversee staffing, scheduling, and call center coverage.
• Improve billing accuracy and operational processes.
• Collaborate with Sales, Operations, and Finance to align objectives.
• Analyze performance metrics and report results.
• Foster a positive, accountable team culture.

Skills

Billing knowledge

Team leadership

Customer service

Analytical thinking

Communication skills

Tools

Excel

Office 365

Job description

Nextlink Internet in Hudson Oaks, TX is seeking a Billing Manager to lead a growing team in a fast-paced call center. You will oversee inbound billing inquiries, outbound collections, and drive process improvements to enhance accuracy and customer experience.

This on-site role requires strong leadership, customer service focus, and analytical skills to manage performance metrics and collaborate with Sales, Operations, and Finance for shared objectives.