Billing & Client Success Specialist

Hibu; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Generous benefits package

Job summary

Hibu is seeking a Client Services Representative to research and resolve client and Sales issues across all Hibu products. You will provide accurate product information, collaborate with clients and Sales to resolve claims, and retain clients by reselling value when appropriate.

You will also handle billing calls, process payments, and ensure records are accurate. The role requires 2+ years in billing or client-facing work, strong communication, and the ability to multitask in a fast-paced

Qualifications

• Knowledgeable of Hibu processes and policies.
• Strong communication skills, both written and verbal.
• Ability to work independently and multi-task.
• Strong resolution & negotiation skills.
• Excellent organizational skills and must be detail oriented.
• Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.

Responsibilities

• Handle appropriate calls as one-call resolutions to increase client satisfaction.
• Must be knowledgeable of Hibu processes and policies.
• Handle incoming phone calls from clients, other departments, and sales regarding claims, payments, or other general inquiries, while maintaining department service level expectations.
• Conduct a thorough investigation into every claim concern.
• Process advance payment deposits and customer payments via credit card transactions and ACH transactions.
• Research clients’ billing issues and take any specific action required as well as ascertain why the problem occurred.
• Resolve inquiries in a timely manner, adhering to department specific standards.
• Initiate refund requests for clients due to overpayments, credit adjustments, or misapplication of payments. May handle refund requests from other departments.
• Must get appropriate approvals following the Client Services Authority Levels.
• Handles miscellaneous duties as required.

Skills

Process knowledge

Communication skills

Independent work

Resolutions & negotiation

Organizational skills

Client for Life mindset

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Hibu is seeking a Client Services Representative to research and resolve client and Sales issues across all Hibu products. You will provide accurate product information, collaborate with clients and Sales to resolve claims, and retain clients by reselling value when appropriate.

You will also handle billing calls, process payments, and ensure records are accurate. The role requires 2+ years in billing or client-facing work, strong communication, and the ability to multitask in a fast-paced