Billing Clerk

Kelly Services; Maple Grove (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

Kelly Services in Maple Grove, MN is hiring a Service Billing Coordinator to manage the end-to-end monthly billing cycle, create service contracts, and maintain data across invoicing systems. The role emphasizes accuracy, attention to customer satisfaction, and process improvement opportunities.

Requirements include 2 years of post-secondary education in accounting or related field (or 4 years experience), ERP/CRM experience (SAP preferred; Oracle/Dynamics noted), MS Office, data entry (10-key),

Qualifications

• Two years of post-secondary education in accounting or related field, or four years related experience preferred.
• Experience with ERP/CRM systems such as SAP, Oracle or Dynamics.
• Strong computer skills and proficiency with MS Office Suite.
• Excellent verbal and written communication and attention to detail.

Responsibilities

• Process end-to-end monthly billing cycle and create service contracts.
• Maintain data across invoicing systems and databases.
• Handle service partner invoices and related paperwork.
• Respond to customer questions and disputes with professionalism.
• Support continuous improvement and process documentation.

Skills

MS Office Suite

Data entry (10-key)

Verbal and written communication

Attention to detail

Problem solving

Ability to multi-task

Organized

Education

Two years of post-secondary education in accounting or related field

Or four years related experience

Tools

ERP/CRM systems (SAP)

Oracle/Dynamics

Job description

Kelly Services is currently has an opening for a Service Billing Coordinator in Maple Grove, MN

Role: Service Billing Coordinator
Pay: $22-28/hr. depending on experience
Contract – Duration: 6+ months
Start date: ASAP
Schedule: Hybrid, Tues, Wed, and Thurs in the office. Mon & Fri remote. 8am-5pm

SAP or similar ERP system experience required (Oracle, Dynamics, etc.)

Industry experience in billing from Services (not medical or legal), manufacturing or distribution

What’s the role?

As the Service Billing Coordinator, you get to work with an astonishing team that plays a vital role in the company. Show case your skills and experience with process enhancements by being responsible for managing the end-to-end monthly billing cycle. The Service Billing Coordinator is also responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of Service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Handle incoming customer questions/complaints.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Employee must work in compliance of all company policies and procedures, and applicable ISO standards.
• Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.
• Other duties as defined or requested.

Do you qualify?

• Two years of post-secondary education in accounting or related field, or four years related experience preferred.
• Related ERP or CRM operating systems experience required.
• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications including competency with MS Office Suite.
• Data Entry with 10-key.
• Excellent verbal and written communication skills, problem solving skills and attention to detail required.
• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.

Nice to haves:

• SAP experience preferred.