Service Billing Coordinator

Jobtailor; Maple Grove (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Minnesota is seeking a detail-oriented administrative professional to handle service billing, contracts, and invoicing workflows. You will create service contracts and orders for contract services and assist in maintaining invoicing procedures.

Coordinate with service technicians and regional teams to review and bill orders accurately, respond to customer questions, and support process improvement efforts.

Qualifications

• Must have strong communication skills and problem solving abilities.
• Proficiency with MS Office Suite and data entry (10-key).
• Two years of post-secondary education in Accounting or related field, or four years related experience preferred.

Responsibilities

• Process paperwork for each scheduled service job as stated in instructions.
• Create service contracts and service orders for contract services.
• Assist in updating invoicing related procedures.
• Handle customer questions/complaints.
• Collaborate with service technicians to review, complete, and bill orders.
• Coordinate with other departments for fast resolution of billing topics.
• Inform Service Managers of customer complaints or issues.
• Advise on paperwork quality and parts issues with technicians.
• Maintain databases and systems.

Skills

Verbal and written communication

Problem solving

Attention to detail

Organization

Multi-tasking

Education

Accounting related education (2 years)

Tools

MS Office Suite

SAP

ERP/CRM systems

Job description

Responsibilities

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of service contracts and service orders for all contract related services.
• Assist in updating/maintaining all invoicing related working instructions.
• Handle incoming customer questions/complaints.
• Work with service technicians within assigned region and/or area of responsibility to review, complete, and bill all service orders accurately and in a timely manner.
• Collaborate with other departments for fast resolution of any service billing topics.
• Inform appropriate Service Manager(s) and/or Contract and Order Process Manager of any customer complaints/disputes.
• Advise Regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise Contract and Order Process Manager of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Support Contract and Order Process Manager as necessary, including reports, analysis and review of orders, projects or inventory as requested.

Requirements

• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications including competency with MS Office Suite.
• Data Entry with 10-key.
• Excellent verbal and written communication skills, problem solving skills and attention to detail required.
• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.
• SAP experience preferred.
• Related ERP or CRM operating systems experience required.
• Two years of post-secondary education in Accounting or related field, or four years related experience preferred.