Billing & Bookkeeping Manager - Financial Services Lead

GN Group; Vancouver (WA); Hybrid; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

401(k) with generous match

Hybrid in-office schedule

PTO and company holidays

Parental leave and family benefits

Education reimbursement

Cascade Athletic Club membership

Zusammenfassung

Audigy seeks a Manager of Financial Services to lead the Billing and Bookkeeping teams, setting performance standards and driving operational excellence. You will oversee billing operations, manage revenue cycle activities, and partner with leadership to improve processes and service quality across the organization.

You will mentor staff, monitor KPIs, and drive continuous improvement in a hybrid in‑office setup in the Vancouver-Portland metro area.

Qualifikationen

• 5+ years of experience in billing, bookkeeping, accounting, revenue cycle, financial services, or a related field.
• 3+ years of experience leading or supervising teams.
• Experience establishing, monitoring, and managing team KPIs and performance benchmarks.
• Experience developing and improving operational processes and workflows.
• Strong understanding of accounting and financial practices.

Aufgaben

• Directly manage and provide leadership to the Billing and Bookkeeping teams.
• Establish clear performance expectations, goals, and KPIs in partnership with the Director of Financial Services.
• Monitor team and individual performance against established goals and benchmarks.
• Conduct regular 1:1 meetings, performance discussions, and development conversations.
• Mentor, coach, and develop employees to strengthen capabilities, productivity, accountability, and engagement.
• Foster a collaborative, responsive, and learning-focused team environment.
• Identify staffing, training, workflow, and resource needs and make recommendations to leadership.
• Promote collaboration and accountability between Billing, Bookkeeping, and other departments.
• Oversee billing operations to ensure timely, accurate, and efficient processing.
• Oversee claims, billing activities, payer requirements, follow-up, claim aging, and other revenue cycle functions.
• Monitor workflows, productivity, staffing capacity, and task organization to ensure department goals are achieved.
• Monitor payer regulations, updates, and industry changes that may affect billing practices and communicate relevant impacts to appropriate stakeholders.
• Identify opportunities to improve billing processes, efficiency, technology utilization, and service delivery.
• Partner with leadership to evaluate and implement technology and process enhancements that improve operational performance and service quality.
• Support the onboarding and transition of new services or Members into billing operations as needed.
• Oversee bookkeeping operations to ensure accurate, timely, and consistent financial deliverables.
• Establish and maintain standards and processes that promote the integrity and accuracy of bookkeeping services.
• Monitor workflow, scheduling, productivity, and resource allocation to support efficient team operations.
• Oversee quality assurance, review, and audit processes to ensure accuracy and consistency.
• Identify operational gaps and implement solutions to improve processes, efficiency, quality, and team performance.
• Partner with SBU Leadership and SBU Finance Managers to support effective delivery of financial services.
• Establish departmental goals, priorities, and long-term development strategies for Billing and Bookkeeping in partnership with the Director of Financial Services.
• Analyze departmental performance and operational data to identify gaps and opportunities for improvement.
• Develop, implement, and maintain standardized processes, procedures, and workflows across both teams.
• Lead continuous improvement initiatives that enhance productivity, quality, accuracy, efficiency, and service delivery.
• Evaluate technology and system utilization and recommend improvements that support operational effectiveness.
• Ensure appropriate organization of staff, responsibilities, workflows, and departmental resources.
• Maintain appropriate documentation and procedures to support consistency and continuity of operations.
• Oversee processes related to billing for financial services and coordination with internal accounting.
• Monitor departmental KPIs and financial performance in partnership with senior leadership.
• Support departmental planning, forecasting, and resource allocation.
• Identify opportunities to improve operational and financial performance.
• Provide leadership with regular updates regarding team performance, operational trends, challenges, and opportunities.
• Ensure departmental goals and financial objectives align with organizational priorities.
• Partner with the Director of Financial Services, SBU Finance Managers, and other internal teams to ensure effective coordination of financial services.
• Communicate operational priorities, performance, challenges, and business needs to leadership and cross-functional stakeholders.
• Serve as a subject matter expert and resource for billing and bookkeeping processes.
• Participate in leadership meetings, training, and organizational initiatives.
• Represent the Financial Services department professionally and effectively across the organization.
• Support company events, training, and educational initiatives as needed.

Kenntnisse

Leadership

Billing

Bookkeeping

Financial operations

KPIs

Team management

Analytical skills

Ausbildung

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

Tools

Microsoft Excel

Jobbeschreibung

Audigy seeks a Manager of Financial Services to lead the Billing and Bookkeeping teams, setting performance standards and driving operational excellence. You will oversee billing operations, manage revenue cycle activities, and partner with leadership to improve processes and service quality across the organization.

You will mentor staff, monitor KPIs, and drive continuous improvement in a hybrid in‑office setup in the Vancouver-Portland metro area.