Billing Associate - International

Avfuel Corporation; Ann Arbor (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Avfuel Corporation in Ann Arbor, MI is seeking a Billing Specialist to create customer-specific invoices, monitor billing arrangements, and ensure accurate, timely processing. You will communicate with customers and Sales to resolve issues and handle daily deadlines with a focus on excellent customer experience.

The role requires attention to detail, strong verbal and written communication, and the ability to manage multiple priorities in a fast-paced office.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred; related work experience will also be considered.
• 1-2 years of experience in accounting, billing, bookkeeping, or a related function preferred.
• Minimum 2 years of customer service experience preferred.
• Experience in a fast-paced, detail-oriented office environment is a plus.

Responsibilities

• Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements.
• Independently and timely communicate with customers and Sales Team to effectively assist and resolve issues.
• Meet strict daily deadlines while ensuring accuracy and excellent customer experience.
• Promptly communicate issues, concerns, or discrepancies to the Billing manager and sales team members to support timely resolution.
• Other special projects and duties as assigned.

Skills

Attention to detail

Communication skills

Multitasking

Problem solving

Organization

Education

High School Diploma or equivalent

Associate degree in Accounting or related

Job description

Duties/Responsibilities:Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangementsIndependently and timely communicate with customers and Sales Team to effectively assist and resolve issuesMeet strict daily deadlines while ensuring accuracy and excellent customer experiencePromptly communicate issues, concerns, or discrepancies to the Billing manager and sales team members to support timely resolutionOther special projects and duties as assignedThe standard hours for this position are Monday through Friday, between 8:00 a.m. and 5:00 p.m. There may be flexibility for a later start time of 8:30 or 9:00 a.m., with a corresponding adjustment to the end of the workdayThis position may also require participation in a rotating holiday coverage scheduleRequired Skills/Abilities:Strong attention to detail and accuracy is essential for success in this roleStrong communication skills both verbal and writtenExceptional multitasking skills with the ability to effectively manage competing prioritiesAbility to problem solve independentlyExcellent organizational skillsPositive, collaborative attitude with a willingness to contribute as a team player.Education and Experience:High School Diploma or equivalent requiredAssociate degree in Accounting, Business Administration, Finance, or a related field preferred; equivalent relevant work experience will also be considered1 - 2 years of experience in accounting, billing, bookkeeping, or a related function preferredMinimum of 2 years of customer service experience preferredExperience working in a fast-paced, detail-oriented office environment is a plusPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.Must be able to access and navigate each department at the organization's facilities.