Billing and Data Specialist

American Nurses Association; Silver Spring (MD); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

401(k) up to 7%

Paid time off

11 paid holidays

Health benefits

Career development

Job summary

American Nurses Enterprise (ANE) is seeking a Billing and Data Specialist to support accurate billing, payment application, and account reconciliation across ANA Enterprise. You will handle journal entries, cost allocation, and customer service to ensure precise invoicing.

The ideal candidate will have strong analytical skills, attention to detail, and experience with Excel. This hybrid role supports multiple ANA entities and office locations with a focus on timely, professional service.

Qualifications

• Strong customer service, communication, and telephone skills.
• Strong analytical, organizational, and problem-solving skills, with experience using Excel spreadsheets.
• Ability to respond to a high volume of customer calls and emails daily.
• Ability to track and account for client account balances.
• Strong attention to detail.
• Excellent interpersonal skills and ability to develop and maintain healthy inter-departmental working relationships.

Responsibilities

• Prepare invoice requests and apply payments timely and accurately across the ANA Enterprise entities.
• Receive and create batches for incoming payments and correctly apply them to open invoices or create new invoices if necessary.
• Process checks through remote deposit for payments received by mail.
• Monitor AR Inbox daily and respond to internal and external customer inquiries and requests.
• Monitor Member Tier 2 Inbox daily and respond to escalated financial requests.
• Monitor and complete internal financial system requests.
• Conduct collection calls and update the AR aging report.
• Research and resolve customer file issues and discrepancies.
• Complete vendor request forms and update tracking sheets.
• Perform other duties and support special projects as assigned.

Skills

Customer service

Communication

Telephone skills

Excel

Attention to detail

Interpersonal skills

Education

Associate degree in Accounting

Bachelor's degree preferred

Tools

Personify

Databases

Microsoft Office

Job description

Career Title: Billing and Data Specialist

Department: Accounting

Salary: Competitive salary commensurate with experience

FLSA: Non-Exempt (hourly)

Union Information: Union dues are 1.44% of bi-weekly pay.

Career Summary

The American Nurses Enterprise (ANE) is seeking a detail-oriented Billing and Data Specialist to support accurate billing, payment application, account reconciliation, and customer service across the ANA Enterprise.

In this role, you will perform financial calculations related to goods and services; support accounts payable, accounts receivable, revenue operations, and general business functions; resolve customer and vendor discrepancies; and assist with information system updates, pricing discrepancy resolution, and ad hoc projects. You will also support advanced accounting activities such as journal entries, batch entries, cost allocation, account reconciliation, and preparation of outgoing bills.

The ideal candidate will bring strong analytical skills, attention to detail, and a commitment to timely and accurate customer service. This position will help ensure business records are properly maintained, invoices are accurately processed, account activity is reconciled, and internal and external customer inquiries are handled with professionalism.

Join the American Nurses Enterprise (ANE) and be part of a mission-driven team working to build a healthier world through The Power of Nurses™. Our goals are to elevate the profession of nursing globally, evolve nursing practice to improve health and health equity, and ensure the professional success of nurses.

Our core values—Trusted, Inclusive, Innovative, and Empowered—guide everything we do. We are committed to creating a supportive, collaborative workplace where employees can thrive and grow their careers.

What You Will Do

• Prepare invoice requests and apply payments timely and accurately across the three ANA Enterprise entities.
• Receive and create batches for incoming payments and correctly apply them to open invoices or create new invoices if necessary.
• Process checks through remote deposit for payments received by mail.
• Monitor AR Inbox daily and respond to internal and external customer inquiries and requests.
• Monitor Member Tier 2 Inbox (Escalated financial requests) daily and respond to internal and external customer inquiries and requests.
• Monitor and complete internal financial system requests.
• Conduct collection calls, follow up on past-due accounts, and update the AR aging report.
• Review monthly past due receivables list with no email addresses, obtain email addresses from program staff or customers and update customer profile.
• Research and resolve customer file issues and discrepancies.
• Complete vendor request forms, vendor portal setup, and update customer vendor request tracking sheet.
• Perform other duties and support special projects as assigned.

Education

• Associate degree in Accounting or equivalent work experience required; bachelor’s degree preferred.

Related Work Experience

• Experience in association accounting and/or accounts receivable is highly desirable.

Skills

• Strong customer service, communication, and telephone skills.
• Strong analytical, organizational, and problem-solving skills, with experience using Excel spreadsheets.
• Ability to respond to a high volume of customer calls and emails daily.
• Ability to track and account for client account balances.
• Strong attention to detail.
• Excellent interpersonal skills and ability to develop and maintain healthy inter-departmental working relationships.

Preferred Skills & Experience

• Position requires solid general knowledge of computer systems including Personify and databases, including Microsoft Office.

What ANE Offers You

• Meaningful work supporting more than 5 million registered nurses in the United States.
• A role that contributes to a healthier world through The Power of Nurses™.
• The opportunity to help strengthen and transform a 130-year-old organization for the future of health care.
• A workplace culture that values trust, inclusion, innovation, and empowerment.
• Exceptional benefits, including 401(k) retirement contributions of up to 7%, generous PTO, the week off between December 25 and January 1, personal days, 11 paid holidays, excellent health/medical benefits, and more.
• Commitment to career development and advancement through internal and external learning programs.

Work Schedule

This is a hybrid position. Hybrid employees must work a minimum of 20% in the office.

Location

ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906

Learn More About The American Nurses Enterprise

https://www.nursingworld.org/ana-enterprise-jobs/

https://www.linkedin.com/company/american-nurses-association

Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that includes the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF).

Equal Opportunity Employer

The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.