Billing and Collections Supervisor

Gainor Staffing; New York (NY); On-site; USD 170,000 - 185,000; Full time

Job summary

Gainor Staffing is seeking an experienced Billing & Collections Supervisor in New York to lead a revenue operations team within a prominent law firm. The role emphasizes expertise in legal billing, collections, and client account management, with a collaborative mindset for fast-paced environments.

The successful candidate will oversee end-to-end billing, drive collections, and partner with partners and finance to optimize client accounts.

Qualifications

• Deep expertise in legal billing and outside counsel guidelines.
• Experience leading billing/collections teams in mid-size to large law firms.
• Strong analytical and communication skills for leadership reporting.

Responsibilities

• Oversee end-to-end billing process ensuring timely client invoicing aligned with guidelines.
• Manage collections efforts and address outstanding receivables with internal teams and clients.
• Collaborate with partners, practice groups, and finance to align on client accounts.
• Lead a high-performing team, ensuring staff are trained and supported.
• Analyze billing and collection data and prepare regular leadership reports.
• Identify and implement process improvements to enhance efficiency and client service.

Skills

Legal billing expertise

Collections processes

Client account management

Leadership

Tools

SAP

Excel

Job description

Are you an experienced Billing & Collections professional with a background in law firms? A well-established New York-based firm is seeking a Billing & Collections Supervisor to lead and optimize its revenue operations team.

This leadership role is ideal for someone with deep expertise in legal billing, collections processes, and client account management, who also brings a collaborative mindset and thrives in fast-paced environments.

What You’ll Do

• Oversee the end-to-end billing process, ensuring timely and accurate client invoicing aligned with outside counsel guidelines.
• Manage collections efforts, proactively addressing outstanding receivables and partnering with internal teams and clients to resolve billing issues.
• Collaborate closely with partners, practice groups, and finance teams to ensure strong communication and alignment on client accounts.
• Lead a high-performing team, ensuring staff are well-trained, supported, and aligned with best practices.
• Analyze billing and collection data, preparing regular reports for leadership to monitor performance and identify areas for improvement.
• Identify and implement process enhancements to improve efficiency, accuracy, and client service.

What We’re Looking For

• Minimum of 10 years’ experience in billing and collections within a midsize or large law firm.
• At least 3 years’ experience leading teams in a supervisory capacity.
• Strong understanding of legal billing systems (SAP preferred) and outside counsel guidelines.
• Highly analytical with strong Excel skills and experience preparing financial reports for leadership.
• Excellent communication skills, able to collaborate effectively with attorneys, clients, and internal stakeholders.
• Proven ability to drive process improvements and foster a culture of continuous improvement.
• Flexibility to work additional hours during month-end, year-end, and peak periods.

Why This Role?

This is a great opportunity to step into a high-impact leadership role, working directly with firm leadership and shaping the processes that drive revenue. If you’re looking for your next career move in law firm finance, this could be the perfect fit.

Salary Range: $170,000 - $185,000 annually, based on experience

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or