Billing and Collections Supervisor

Phoenix Technology Partners, LLC; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Phoenix Technology Partners, LLC is seeking a Billing & Collections Supervisor to lead our NY billing operations. You will develop strategies, oversee invoicing, and ensure timely collections while aligning with client guidelines.

The role requires 10+ years in billing/collections in law firms, strong leadership, and mastery of legal billing systems (3E Elite preferred). You will mentor teams, report metrics to the Revenue Manager, and drive process improvements.

Qualifications

• Minimum of 10 years of experience in billing and collections in midsize or large law firms.
• Proven track record of optimizing revenue and reducing AR cycle time.
• Minimum of 3 years in a supervisor role.
• Strong knowledge of legal billing systems and software (preferably 3E Elite).
• Demonstrated ability to implement operational and procedural improvements.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong leadership and communication skills; able to collaborate with attorneys, staff, and clients.

Responsibilities

• Develop and implement billing and collections strategies to optimize revenue and cash flow.
• Manage the billing process including invoicing in line with client guidelines and fee arrangements.
• Build relationships across finance, practice groups, and partners.
• Ensure adequate coverage during busy periods (e.g. year-end, month-end).
• Develop or maintain billing policies to meet regulator, internal, and client requirements.
• Oversee collections to ensure prompt collection of receivables.
• Monitor client accounts to identify and address billing/collection issues proactively.
• Collaborate with attorneys and staff to resolve billing disputes and inquiries.
• Manage multiple teams with training, development and support.
• Provide reports and metrics to assess financial health with Revenues Manager.
• Maintain strong client relationships addressing billing concerns professionally.
• Lead special projects and drive process improvements.
• Stay updated with industry best practices in law firm billing and collections.
• Mentor the billing and collections team to foster high performance.
• Identify opportunities to improve billing efficiency and accuracy.
• Review and analyze billing/collection data to identify trends.
• Respond to billing and AR inquiries.
• Provide monthly unbilled time and AR status updates with reports.

Skills

Billing & collections leadership

Strategic planning

Stakeholder management

Analytical thinking

Process improvement

Team mentoring

Time management

Discretion with confidential data

Tools

3E Elite

Job description

The Billing & Collections Supervisor is responsible for all the following:

• Develop and implement effective billing and collections strategies to optimize revenue generation and cash flow for the firm.
• Manage the billing process, including the accurate and timely preparation and distribution of client invoices in accordance with client guidelines and fee arrangements.
• Build strong relationships across finance as well as practice groups and partners.
• Ensure adequate coverage during busy times (e.g. year-end, month-end)
• Develop or maintain billing policies and procedures to ensure compliance with regulator requirements, internal best practices, as well as client requirements.
• Oversee the collections process, ensuring prompt and efficient collection of outstanding receivables.
• Monitor client accounts to identify and address potential billing and collection issues proactively.
• Collaborate with attorneys and legal staff to resolve billing disputes and inquiries from clients.
• Manage multiple teams and provide training, development, and support.
• Work closely with the Revenue Manager to establish and maintain billing and collection performance metrics, providing regular reports and analysis to assess the financial health of the firm.
• Develop and maintain strong relationships with clients, addressing their billing and collection concerns in a professional and client-focused manner.
• Special projects, as assigned.
• Stay up to date with industry best practices and trends in law firm billing and collections, implementing process improvements where necessary.
• Lead and mentor the billing and collections team, fostering a collaborative and high-performing work environment.
• Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals.
• Review and analyze billing and collection data to identify trends and areas for improvement.
• Respond to billing and AR inquiries.
• Provide monthly updates on unbilled time and AR status, including reports, metrics and presentations.

Qualifications

Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.

• Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.
• Proven track record of successfully managing billing and collections processes, optimizing revenue, and reducing accounts receivable cycle time.
• Minimum of 3 years in a supervisor role.
• Strong knowledge of legal billing systems and software (preferably 3E Elite), as well as proficiency in financial management tools.
• Proven record of implementing operational and procedural improvements.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong leadership and communication skills, with the ability to collaborate effectively with attorneys, staff, and clients.
• An innovative team player that is willing to pitch in when needed and offer ideas to better the group.
• Flexibility to work evenings and weekends to meet deadlines.
• Demonstrated ability to handle sensitive and confidential information with the utmost discretion.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.