Billing and Collections Supervisor

Phoenix Technology Partners, LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Phoenix Technology Partners, LLC is seeking a Billing & Collections Supervisor to lead invoicing, collections, and policy development for the firm’s finance team in New York City. You will drive revenue optimization and ensure timely client billing in alignment with guidelines and fee arrangements.

You will mentor multiple teams, collaborate with attorneys and partners, monitor AR metrics, and implement process improvements to reduce Days Sales Outstanding while maintaining client

Qualifications

• Minimum of 10 years of billing and collections experience, with substantial work in midsize or large law firms.
• Proven track record in optimizing revenue, reducing AR cycle time, and supervising teams.

Responsibilities

• Develop and implement billing and collections strategies to optimize revenue and cash flow.
• Manage invoicing processes and ensure accurate, timely client invoices per guidelines and fee arrangements.
• Build relationships across finance, practice groups, and partners.
• Ensure coverage during peak periods (year-end, month-end).
• Develop or maintain billing policies to comply with regulator, internal, and client requirements.
• Oversee collections process and monitor outstanding receivables.
• Monitor client accounts to address billing and collection issues proactively.
• Collaborate with attorneys to resolve billing disputes and inquiries.
• Lead and mentor the billing and collections team; provide training and support.
• Provide periodic reports and analysis on billing/AR metrics to assess financial health.
• Maintain strong client relations and handle sensitive information discreetly.
• Identify opportunities to improve billing efficiency and accuracy.
• Review billing and AR data to identify trends and improvement areas.
• Respond to billing and AR inquiries and provide monthly updates on unbilled time and AR status.

Skills

Leadership

Communication

Analytical thinking

Attention to detail

Time management

Tools

3E Elite

Job description

The Billing & Collections Supervisor is responsible for all the following:

• Develop and implement effective billing and collections strategies to optimize revenue generation and cash flow for the firm.
• Manage the billing process, including the accurate and timely preparation and distribution of client invoices in accordance with client guidelines and fee arrangements.
• Build strong relationships across finance as well as practice groups and partners.
• Ensure adequate coverage during busy times (e.g. year-end, month-end)
• Develop or maintain billing policies and procedures to ensure compliance with regulator requirements, internal best practices, as well as client requirements.
• Oversee the collections process, ensuring prompt and efficient collection of outstanding receivables.
• Monitor client accounts to identify and address potential billing and collection issues proactively.
• Collaborate with attorneys and legal staff to resolve billing disputes and inquiries from clients.
• Manage multiple teams and provide training, development, and support.
• Work closely with the Revenue Manager to establish and maintain billing and collection performance metrics, providing regular reports and analysis to assess the financial health of the firm.
• Develop and maintain strong relationships with clients, addressing their billing and collection concerns in a professional and client-focused manner.
• Special projects, as assigned.
• Stay up to date with industry best practices and trends in law firm billing and collections, implementing process improvements where necessary.
• Lead and mentor the billing and collections team, fostering a collaborative and high-performing work environment.
• Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals.
• Review and analyze billing and collection data to identify trends and areas for improvement.
• Respond to billing and AR inquiries.
• Provide monthly updates on unbilled time and AR status, including reports, metrics and presentations.

Qualifications

Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.

• Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.
• Proven track record of successfully managing billing and collections processes, optimizing revenue, and reducing accounts receivable cycle time.
• Minimum of 3 years in a supervisor role.
• Strong knowledge of legal billing systems and software (preferably 3E Elite), as well as proficiency in financial management tools.
• Proven record of implementing operational and procedural improvements.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong leadership and communication skills, with the ability to collaborate effectively with attorneys, staff, and clients.
• An innovative team player that is willing to pitch in when needed and offer ideas to better the group.
• Flexibility to work evenings and weekends to meet deadlines.
• Demonstrated ability to handle sensitive and confidential information with the utmost discretion.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.