Legal Collections Manager

1872 Consulting; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

1872 Consulting is seeking a Collections Manager in Dallas, Texas, to co-manage the firm's collections function. The successful candidate will ensure efficient revenue-cycle operations, standardize processes, and lead a team of accounts receivable specialists.

This role involves close collaboration with finance leadership and attorneys to protect client investments and improve service delivery. Candidates should have over 7 years of experience in collections, strong leadership skills, and advanced knowledge of financial systems.

Qualifications

• 7+ years of progressive experience in AR/collections or closely related work.
• Demonstrated leadership and team development in collections.
• Strong knowledge of financial and billing systems.

Responsibilities

• Oversee and execute the firm's collections strategy.
• Lead development of collections reporting and metrics.
• Supervise AR coordinators and provide training.

Skills

People leadership

Advanced Excel skills

Strong communication skills

Analytical problem-solving

Attention to detail

Education

Bachelor's degree in business or equivalent experience

Job description

About the Role

The Collections Manager co-manages the firm's collections function and helps ensure the accuracy, efficiency, and strategic alignment of revenue‑cycle operations. Working alongside an existing manager and a team of AR specialists, this person will bring added sophistication to an already‑functioning group by standardizing processes, building analytics and reporting, and managing at‑risk accounts. The role partners closely with senior Finance and Accounting leadership, attorneys, and firm management to protect and improve the firm's investment in client services.

Responsibilities

• Collections Strategy & Operations
• Oversee and execute the firm's collections strategy, monitoring portfolio performance and addressing at‑risk accounts.
• Review and refine policies and procedures to maximize collections, drive standardization, and ensure compliance.
• Manage formal escalation frameworks for high‑risk and severely delinquent matters.
• Analytics, Reporting & Compliance
• Lead the development of collections reporting and metrics; prepare analyses as needed.
• Monitor account activity trends to flag at‑risk clients early and oversee cleanup of unapplied cash and invoice discrepancies.
• Co‑lead firmwide collections pushes grounded in ICs analyses.
• Stakeholder Engagement
• Meet regularly with billing attorneys to review outstanding WIP and AR and ensure timely billing and collections.
• Partner with section chairs, department administrative partners, and the Billing and Collections Committee to resolve delinquent AR issues.
• Serve as a resource on collections policies and best practices across multiple offices.
• Supervise AR coordinators, set performance goals, coach the team, and foster a culture of accountability and continuous improvement.
• Provide consistent AR training to coordinators and train new attorneys and staff on collections processes.
• Support cleanup of unapplied receipts, trust transactions, short‑paid and overpaid invoices, and chargebacks.

Qualifications

• Required
• 7+ years of progressive experience in AR/collections or closely related work.
• Demonstrated people leadership: supervising, coaching, and developing a collections or AR team.
• Advanced Excel and strong financial/billing systems knowledge, including report generation.
• Strong leadership, communication, and interpersonal skills, with the ability to influence firm leadership and attorneys.
• Close attention to detail and accuracy; strong analytical and problem‑solving ability.
• Bachelor's degree in business or equivalent experience.
• Preferred
• Law firm experience strongly preferred; professional services (Big 4 or similar) is acceptable.
• Experience operating in a sophisticated, process‑mature revenue‑cycle environment.
• Track record of standardizing collection processes and elevating team sophistication.