Billing Analyst I - Utility Billing & Process Improvement

Nexus Water Group; Sugar Land (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) Matching

Professional development

Additional benefits

ERGs

Job summary

Nexus Water Group in Sugar Land, TX is seeking a Billing Analyst I to ensure accurate and timely utility billing for assigned districts, researching and resolving billing issues and coordinating with internal partners to maintain approved rates and ordinances.

You will work with IT, field operations, and customer care to resolve billing problems, process adjustments, and support continuous process improvements, with a focus on accuracy and compliance.

Qualifications

• Working knowledge of utility billing processes, bookkeeping, or general accounting principles.
• Proficiency with spreadsheets and standard office software (e.g., Microsoft Excel, Word).
• Ability to research and resolve billing discrepancies with attention to detail and accuracy.

Responsibilities

• Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities.
• Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances.
• Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required.
• Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes.
• Initiate and track billing-related service orders and field activities.
• Participate in special projects and continuous process improvement initiatives.
• Other duties as assigned

Skills

Billing knowledge

Accounting principles

Excel

Communication skills

Education

High school diploma or equivalent

Tools

SAP

ERP systems

Job description

Nexus Water Group in Sugar Land, TX is seeking a Billing Analyst I to ensure accurate and timely utility billing for assigned districts, researching and resolving billing issues and coordinating with internal partners to maintain approved rates and ordinances.

You will work with IT, field operations, and customer care to resolve billing problems, process adjustments, and support continuous process improvements, with a focus on accuracy and compliance.