Billing Analyst I

Nexus Water Group; Sugar Land (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401(k) Matching

Professional development

Additional benefits

ERGs

Job summary

Nexus Water Group in Sugar Land, TX is seeking a Billing Analyst I to ensure accurate and timely utility billing for assigned districts, researching and resolving billing issues and coordinating with internal partners to maintain approved rates and ordinances.

You will work with IT, field operations, and customer care to resolve billing problems, process adjustments, and support continuous process improvements, with a focus on accuracy and compliance.

Qualifications

• Working knowledge of utility billing processes, bookkeeping, or general accounting principles.
• Proficiency with spreadsheets and standard office software (e.g., Microsoft Excel, Word).
• Ability to research and resolve billing discrepancies with attention to detail and accuracy.

Responsibilities

• Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities.
• Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances.
• Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required.
• Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes.
• Initiate and track billing-related service orders and field activities.
• Participate in special projects and continuous process improvement initiatives.
• Other duties as assigned

Skills

Billing knowledge

Accounting principles

Excel

Communication skills

Education

High school diploma or equivalent

Tools

SAP

ERP systems

Job description

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 12 U.S. states and 2 Canadian provinces.

\"Nexus\" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,200 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

What We Offer

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays and 2 floating holidays.


• Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.


• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.


• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.


• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.


• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Overview

Nexus is seeking a Billing Analyst I. The Billing Analyst I is responsible for ensuring accurate and timely utility billing for assigned districts. This role supports day-to-day billing operations by researching and resolving billing issues, processing adjustments, and coordinating with internal partners to maintain compliance with approved rates, tariffs, and ordinances.

Work Location and Schedule

This position will be primarily based at our office in Sugar Land, TX.

What You\'ll Do

• Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities.


• Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances.


• Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required.


• Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes.


• Initiate and track billing-related service orders and field activities.


• Participate in special projects and continuous process improvement initiatives.


• Other duties as assigned

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

What You\'ll Bring

Expereince

• 1+ years of related experience in billing, accounting, bookkeeping, or utility operations

Education

• High school diploma or equivalent required

Knowledge, Skills, and Abilities

• Working knowledge of utility billing processes, bookkeeping, or general accounting principles


• Proficiency with spreadsheets and standard office software (e.g., Microsoft Excel, Word)


• Ability to research and resolve billing discrepancies with attention to detail and accuracy


• Ability to interpret rates, tariffs, ordinances, and billing documentation


• Strong organizational skills and ability to manage multiple tasks and deadlines


• Effective written and verbal communication skills for cross-functional coordination


• Ability to learn and use enterprise systems such as SAP or other ERP/CIS platforms

Work Environment

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.