Billing & Accounting Service Desk Specialist (Hybrid)

Naviga Recruiting & Executive Search; Miami (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Naviga Recruiting & Executive Search is seeking an Accounting Service Desk Specialist for a hybrid role in a major U.S. metro market.

You will act as the primary contact for attorneys, billing teams, and clients, resolving complex inquiries with high service standards and strict confidentiality. You’ll document all actions in ServiceNow and collaborate with internal teams to ensure timely, accurate responses.

Qualifications

• Minimum 2 years of high-volume accounting service experience in professional services.
• Proficiency with Microsoft Excel (pivot tables, complex filters) and Word formatting.
• Experience with enterprise tools such as Aderant, Chrome River, Kofax, or ServiceNow preferred.

Responsibilities

• Serve as the primary contact for accounting and billing inquiries from attorneys, billers, and clients.
• Research, resolve, and document complex financial questions adhering to SLAs.
• Document inquiries and resolutions in the ServiceNow ticketing system and via email.
• Route out-of-scope issues to correct internal resolver groups while keeping requestors supported.
• Maintain confidentiality and adhere to firm policies and accounting practices.
• Engage in ongoing training to maintain mastery of firm accounting software and tools.
• Use feedback and documentation to continuously improve service quality.
• Collaborate across internal teams to deliver transparent communication and dependable service.

Skills

Accounting experience

Excel (pivot tables)

Communication skills

Problem solving

Attention to detail

Education

High School Diploma or GED

Associate’s/Bachelor’s in Accounting/Finance

Tools

ServiceNow

Aderant

Chrome River

Kofax

Job description

Naviga Recruiting & Executive Search is seeking an Accounting Service Desk Specialist for a hybrid role in a major U.S. metro market.

You will act as the primary contact for attorneys, billing teams, and clients, resolving complex inquiries with high service standards and strict confidentiality. You’ll document all actions in ServiceNow and collaborate with internal teams to ensure timely, accurate responses.