Hybrid Accounting Service Desk Specialist – Client Support

Naviga Recruiting & Executive Search; Houston (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Naviga Recruiting & Executive Search is assisting a premier global law firm by recruiting for an Accounting Service Desk Specialist in a hybrid role based in Houston, TX. You will serve as the primary point of contact for accounting and billing inquiries, partnering with attorneys, billing teams, finance professionals, and clients to research complex questions and ensure service delivery.

The ideal candidate brings 2+ years of high-volume accounting service experience and familiarity with

Qualifications

• 2+ years of high-volume accounting service experience in the professional services industry.
• Experience with enterprise tools such as Aderant, Chrome River, Kofax, or ServiceNow.
• Strong Excel skills including pivot tables and complex filters.
• Excellent written and verbal communication with confidentiality.

Responsibilities

• Serve as the primary point of contact for resolving accounting and billing inquiries from attorneys, billers, business professionals, and clients.
• Assess, research, and resolve complex financial and billing questions accurately while adhering to SLAs.
• Document all inquiries, actions, and resolutions within ServiceNow and professional email correspondence.
• Identify out-of-scope issues and route them to correct internal teams while maintaining support.
• Maintain compliance with firm policies, accounting practices, and confidentiality standards when handling sensitive data.
• Participate in ongoing training to maintain mastery of firm accounting software and tools.
• Leverage feedback and documentation to improve service quality.
• Build trust across internal departments with clear communication and dependable follow-through.

Tools

Aderant

Chrome River

Kofax

ServiceNow

Job description

Naviga Recruiting & Executive Search is assisting a premier global law firm by recruiting for an Accounting Service Desk Specialist in a hybrid role based in Houston, TX. You will serve as the primary point of contact for accounting and billing inquiries, partnering with attorneys, billing teams, finance professionals, and clients to research complex questions and ensure service delivery.

The ideal candidate brings 2+ years of high-volume accounting service experience and familiarity with