Bilingual Welcome Desk Specialist (Spanish/English)

The San Diego LGBT Community Center; San Diego (CA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

401(k) with company match

Full medical, dental, vision

Paid time off

Job summary

The San Diego LGBT Community Center in San Diego, CA, is seeking a Part-Time Bilingual Client Access Specialist to anchor the Welcome Desk, greet visitors, screen for needs, and connect them to appropriate programs with trauma-informed care in English and Spanish.

The role supports Crisis Services, coordinates community resources, documents contacts within 24 business hours, and covers varied weekday hours including some evenings and rotating Saturdays.

Qualifications

• One year of experience in customer service, front desk, or reception work.
• Fluency in English and Spanish in verbal and written form.
• Knowledge of LGBTQ+ community issues and related services.

Responsibilities

• Greet clients at the Welcome Desk, assist with check-in, and direct visitors to the right program or staff member.
• Answer calls during open hours and respond to messages within one business day.
• Schedule services and manage room reservations for Center spaces.
• Open/close facility on assigned evenings and rotating Saturdays.
• Maintain accurate information on Welcome Desk resources and displays.

Skills

Customer service

Bilingual English/Spanish

Communication

Organization

MS Office Suite

Trauma-informed care

Education

Associate degree or higher

Tools

MS Office

Job description

The San Diego LGBT Community Center in San Diego, CA, is seeking a Part-Time Bilingual Client Access Specialist to anchor the Welcome Desk, greet visitors, screen for needs, and connect them to appropriate programs with trauma-informed care in English and Spanish.

The role supports Crisis Services, coordinates community resources, documents contacts within 24 business hours, and covers varied weekday hours including some evenings and rotating Saturdays.