Bilingual Call Center Specialist (Spanish/English) – Onsite

The San Diego County Bar Association; San Diego (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading local bar association in San Diego is seeking a bilingual Call Center Representative (Spanish/English) for a full-time on-site role. The representative will handle calls, assist customers, manage records, and work closely with team members to enhance service quality. Ideal candidates have strong communication skills and prior call center experience. Join us to support the legal community and improve customer satisfaction.

Qualifications

• Excellent bilingual communication skills in English and Spanish.
• Strong interpersonal and customer service skills.
• Proficient in computer literacy and basic software tools.
• Ability to work on-site in San Diego, CA.
• Prior call center experience is a plus.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Assist customers by providing information about SDCBA services.
• Address inquiries and resolve customer issues to ensure satisfaction.
• Manage and update customer records accurately.
• Collaborate with team members to improve the customer experience.

Skills

Bilingual communication skills (English/Spanish)

Interpersonal skills

Customer service skills

Computer literacy

Education

High school diploma or equivalent

Degree in a relevant field

Job description

A leading local bar association in San Diego is seeking a bilingual Call Center Representative (Spanish/English) for a full-time on-site role. The representative will handle calls, assist customers, manage records, and work closely with team members to enhance service quality. Ideal candidates have strong communication skills and prior call center experience. Join us to support the legal community and improve customer satisfaction.