Customer Service Representative

Home Organizers; Glendale (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401K Retirement Plan

Paid Vacation Time

Paid Holidays

Job summary

A customer service-oriented company in Glendale, CA, is seeking a Customer Service Representative. In this role, you'll manage high-volume inbound calls, assist customers with troubleshooting, and drive satisfaction through effective service. Applicants should have 1-2+ years in a similar role, possess strong communication skills, and be detail-oriented. The position offers a pay rate of $22.00 per hour plus performance-based bonus incentives. Benefits include medical, dental, vision insurance, 401K retirement plan, and paid vacation time.

Qualifications

• 1–2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Strong communication skills with a bubbly demeanor.

Responsibilities

• Handle high-volume inbound calls and provide professional support.
• Assist customers with product setup and troubleshooting.
• Process claims and warranty-related requests.

Skills

Customer service experience

Communication skills

Multitasking

Detail-oriented

Familiarity with ERP systems

Salesforce knowledge

Job description

About the role

We’re looking for a Customer Service Representative who thrives in a fast‑paced, high‑volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back‑to‑back inbound calls, helping customers troubleshoot products, complete setups, and resolve issues. You’ll also manage claims, replacements, and escalations while identifying opportunities to educate and upsell customers on Brio products. This is a great opportunity for someone who is detail‑oriented, coachable, and energetic, with strong communications skills and a desire for growth within the company.

What you’ll do

• Handle high‑volume inbound calls and provide timely, professional support
• Assist customers with product setup, troubleshooting, and technical guidance
• Process claims, replacements, and warranty‑related requests
• Resolve customer concerns with a strong focus on customer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identify opportunities to upsell products or services (no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive, solution‑oriented attitude in a fast‑paced environment

Qualifications

• 1–2+ years of call center or high‑volume customer service experience
• Experience supporting e‑commerce customers is a plus
• Familiarity with ERP systems (Sage preferred) is a plus
• Experience using Salesforce or similar CRM tools is a plus
• Strong communication skills with a bubbly, personable, and professional demeanor
• Ability to handle constructive feedback and continuously improve performance
• Highly detail‑oriented with strong organizational and follow‑up skills
• Comfortable multitasking and managing multiple priorities
• Basic computer skills (Excel, Word, Outlook)
• Reliable attendance and strong work ethic

What we’re looking for

Someone who genuinely cares about the customer experience, a team player who brings positive energy to the workplace, a quick learner who can adapt to new systems and processes, a self‑starter who can work independently while staying aligned with team goals, and someone interested in long‑term growth opportunities within Brio.

Pay

$22.00 per hour. Performance‑based bonus incentives tied to sales and customer outcomes. Opportunity for career growth and advancement within the company. Pay range: $22.00–$22.00 per hour (Glendale, CA).

Benefits / Perks

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays and More