Bilingual Veterinary Diagnostics Field Specialist

Zoetis; Milton (MA); Remote; USD 69,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits from day one

401K with match & profit-sharing

4 weeks vacation

Job summary

Zoetis Diagnostics is seeking a technically adept Diagnostics Technical Specialist to provide on-site support for veterinary clinics, labs, and academic settings in the United States. You will lead implementation, training, and optimization of diagnostic products, improving workflow and adoption across assigned territories.

The role requires strong customer service, the ability to present training clearly, and travel up to 90% of the work week.

Qualifications

• Position requires an Associate’s degree with a Bachelor’s degree preferred or equivalent experience.
• Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty.
• Ability to transport, set-up and demonstrate equipment quickly and effectively.

Responsibilities

• Responsible for the success of the relationship with assigned clinics to improve utilization, adoption, and minimize implementation time of diagnostic products.
• Facilitate, develop, design and implement clinic workflow processes that improve overall customer experience with diagnostic products.
• Respond to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
• Provide clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Provide post sale product installation and validation, applications and operations training.
• Complete daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing information including satisfaction data.
• Must possess superb customer service skills, work independently, and make accurate decisions with timely follow-through.

Skills

Customer service

Travel

Microsoft Office

Excel

Adobe

Valid Driver's License

Education

Associate's degree

Bachelor's degree preferred

Job description

Zoetis Diagnostics is seeking a technically adept Diagnostics Technical Specialist to provide on-site support for veterinary clinics, labs, and academic settings in the United States. You will lead implementation, training, and optimization of diagnostic products, improving workflow and adoption across assigned territories.

The role requires strong customer service, the ability to present training clearly, and travel up to 90% of the work week.