Bilingual Onsite Vet Diagnostics Support Specialist

Zoetis; Massachusetts; Remote; USD 69,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

401K plan with company match

4 weeks vacation

Job summary

Zoetis is seeking a Diagnostics Technical Specialist to provide onsite support for veterinary clinics, labs, and academic settings. You will guide implementation, train staff, and resolve complex diagnostic issues to optimize product utilization and customer satisfaction.

You will travel up to 90% of the work week, delivering formal and informal presentations, and collaborating with ABM/DSC teams to expand product adoption while maintaining detailed activity reports.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred or equivalent experience.
• Superb customer service skills and ability to work independently.
• Experience with onsite technical support, training, and problem resolution.

Responsibilities

• Provide onsite support to clinics, labs, and academic settings for veterinary diagnostics products.
• Lead training and demonstrations to improve product utilization and workflow.
• Install, validate, and train users post-sale; document activities and outcomes.
• Collaborate with ABM and DSC to identify opportunities for expanding product adoption.
• Travel up to 90% of the work week; conduct in-person visits and remote support as needed.
• Maintain reports and ensure customer satisfaction and timely issue resolution.

Skills

Customer service

Training presentations

Equipment setup

Onsite support

Travel readiness

Education

Associate degree

Bachelor’s degree preferred

Equivalent experience

Tools

Microsoft Office

Excel

Adobe

Job description

Zoetis is seeking a Diagnostics Technical Specialist to provide onsite support for veterinary clinics, labs, and academic settings. You will guide implementation, train staff, and resolve complex diagnostic issues to optimize product utilization and customer satisfaction.

You will travel up to 90% of the work week, delivering formal and informal presentations, and collaborating with ABM/DSC teams to expand product adoption while maintaining detailed activity reports.