Bilingual Veterans Benefits Counselor (English/Spanish)

National Cemetery Administration; St. Louis (MO); On-site; USD 80,000 - 105,000; Full time

Job summary

National Cemetery Administration seeks a Bilingual Program Specialist fluent in English and Spanish to counsel Veterans and families on burial and memorial benefits. You will process requests, verify veteran information, and assist with forms and documentation via various contact methods.

Strong emphasis on accuracy, empathy, and regulatory knowledge. The role requires typing speed, security clearance readiness, and the ability to work on-site with occasional scheduling flexibility.

Qualifications

• Must type at least 40 words per minute.
• Must possess and maintain a valid REAL ID compliant state driver’s license.
• U.S. citizenship is required to apply for this job.

Responsibilities

• Counsels Veterans, dependents, funeral homes, and beneficiaries on burial and memorial benefits via telephone.
• Researches, reviews, and analyzes Veteran information for verification of internment.
• Prepares applications for burial and memorial services with information provided by funeral directors and eligible representatives.
• Explains required documents and assists with obtaining and completing forms; refers to applicable resources.

Skills

Bilingual English/Spanish

Typing 40 wpm

Customer service

Education

Master's degree or 2 years of graduate-level education

Job description

National Cemetery Administration seeks a Bilingual Program Specialist fluent in English and Spanish to counsel Veterans and families on burial and memorial benefits. You will process requests, verify veteran information, and assist with forms and documentation via various contact methods.

Strong emphasis on accuracy, empathy, and regulatory knowledge. The role requires typing speed, security clearance readiness, and the ability to work on-site with occasional scheduling flexibility.