Bilingual Scheduling Specialist - Burial Services

US National Cemetery Administration; Mehlville (MO); On-site; USD 52,000 - 82,000; Full time

Job summary

US National Cemetery Administration is seeking a Bilingual Program Specialist at the St. Louis Scheduling Office in Missouri. The role involves serving as the primary contact for Veterans and their representatives, handling burial coordination nationwide, and applying policy knowledge to customer inquiries.

Ideal candidates will have familiarity with scheduling, documentation, and effective communication. This position supports nationwide burial operations and requires bilingual capabilities,

Qualifications

• One year of specialized experience in scheduling or related field.
• Ability to draft correspondence and summarize information using email.
• Proficiency with word processing, spreadsheets, and databases.

Responsibilities

• Serve as primary contact for the Veteran and their representative to coordinate burial in VA National Cemeteries nationwide.
• Explain policies, laws, and regulations to meet customer service requests and resolve issues.

Job description

US National Cemetery Administration is seeking a Bilingual Program Specialist at the St. Louis Scheduling Office in Missouri. The role involves serving as the primary contact for Veterans and their representatives, handling burial coordination nationwide, and applying policy knowledge to customer inquiries.

Ideal candidates will have familiarity with scheduling, documentation, and effective communication. This position supports nationwide burial operations and requires bilingual capabilities,