Bilingual Customer Support Specialist (EN/ES) — Remote, 4h

Trilogy Federal; United States; Remote; USD 21,000 - 30,000; Part time

Job summary

Trilogy Federal is hiring a part-time Temporary Customer Support Specialist to assist with a six-month project assessing veteran and family satisfaction with burial and memorial benefits.

The role is 100% remote with initial onsite training in the DC Metro area. The position requires bilingual English/Spanish communication skills, strong call center and administrative experience, and a commitment to delivering responsive, accurate information to next of kin.

Qualifications

• Bilingual English/Spanish required to answer questions in Spanish regarding VA surveys.
• High School Diploma or equivalent is required.
• At least 4 years of professional office-based work experience.
• Ability to work a 4-hour shift daily for about 6.5 months.
• Shifts available Mon-Fri 9am-1pm ET or 1pm-5pm ET.

Responsibilities

• Answer/respond to phone calls and emails from next-of-kin with questions regarding VA surveys.
• Deliver best-in-class customer service support on behalf of Trilogy.
• Troubleshoot issues and provide answers related to the surveys for speedy resolution.
• Use provided training materials to correctly answer questions.
• Determine whether a call should be escalated if unable to resolve directly.
• Ensure total compliance with all company policies and government regulations.
• Maintain required documentation.
• Perform other related duties as required by management.

Skills

Bilingual English/Spanish

Education

High School Diploma or Equivalent

Job description

Trilogy Federal is hiring a part-time Temporary Customer Support Specialist to assist with a six-month project assessing veteran and family satisfaction with burial and memorial benefits.

The role is 100% remote with initial onsite training in the DC Metro area. The position requires bilingual English/Spanish communication skills, strong call center and administrative experience, and a commitment to delivering responsive, accurate information to next of kin.