Bilingual Utility Assistance Advocate II

Community Action of Washington County; Hillsboro (OR); On-site; USD 36,000 - 45,000; Full time

Job summary

A community service non-profit organization in Hillsboro is seeking a Community Resource Advocate II for utility assistance. The role involves managing resources, screening clients, accurate data processing, and outreach to low-income households. Candidates must be bilingual in Arabic, Farsi, Somali, or Spanish and possess strong customer service skills. This is a full-time entry-level position offering critical support to families in need.

Qualifications

• 6+ months of customer service experience is preferred.
• Fully bilingual in Arabic, Farsi, Somali, or Spanish is required.
• Experience working collaboratively with diverse professionals in social services.

Responsibilities

• Conduct interviews with low-income households for eligibility.
• Process payments accurately from various funding sources.
• Negotiate with utility companies to prevent service disconnects.
• Maintain accurate and confidential client records.
• Engage in outreach activities to educate the community.

Skills

Customer service experience

Bilingual in Arabic, Farsi, Somali, or Spanish

Intermediate computer literacy

High accuracy in data entry

Effective communication skills

Education

High School Diploma or equivalent

Associate's degree or higher in Social Services

Tools

MS Word

Excel

Outlook

Job description

A community service non-profit organization in Hillsboro is seeking a Community Resource Advocate II for utility assistance. The role involves managing resources, screening clients, accurate data processing, and outreach to low-income households. Candidates must be bilingual in Arabic, Farsi, Somali, or Spanish and possess strong customer service skills. This is a full-time entry-level position offering critical support to families in need.