Bilingual Utility Assistance Advocate II

Community Action of Washington County; Tigard (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A nonprofit organization in Tigard, Oregon is looking for a Community Resource Advocate II to manage utility assistance resources. The candidate must be fully bilingual and possess strong decision-making skills to determine client eligibility for programs. Duties include processing payments from various funding sources and negotiating with utility providers. Applicants should have a High School Diploma and experience in customer service, with the ability to communicate effectively in a diverse environment. This role aims to support low-income households in the community.

Qualifications

• Must be fully bilingual in verbal and written communication.
• Experience collaborating with social service agencies in diverse environments.
• Proven ability to communicate effectively both orally and in writing.

Responsibilities

• Manage equitable allocation of utility assistance resources.
• Conduct eligibility interviews and process payments accurately.
• Negotiate with utility companies to prevent service disconnects.
• Engage in outreach activities to educate low-income households.

Skills

Bilingual communication (Spanish, Arabic, Chinese, Vietnamese, Somali, Farci, or AAVE)

Customer service experience

Data entry accuracy

Intermediate computer literacy (MS Word, Excel, Outlook)

Effective communication skills

Education

High School Diploma or equivalent

Associate's degree or higher in Social Services

Job description

A nonprofit organization in Tigard, Oregon is looking for a Community Resource Advocate II to manage utility assistance resources. The candidate must be fully bilingual and possess strong decision-making skills to determine client eligibility for programs. Duties include processing payments from various funding sources and negotiating with utility providers. Applicants should have a High School Diploma and experience in customer service, with the ability to communicate effectively in a diverse environment. This role aims to support low-income households in the community.