Bilingual Community Resource Advocate II – In-Person

Community Action of Washington County; Hillsboro (OR); On-site; USD 38,000 - 48,000; Full time

Job summary

Community Action of Washington County seeks a Community Resource Advocate II for our Community Connect program. This in-person role serves clients directly, guiding them to housing, health, and support resources using Housing First principles.

The position requires full proficiency in Spanish and strong data-entry and communication skills. You will collaborate with multiple social service partners to deliver equitable, trauma-informed services to individuals and families experiencing

Qualifications

• High School Diploma or equivalent with 6+ months customer service experience or lived experience.
• Bilingual in Spanish (verbal and written) required.
• Experience with data entry.
• Ability to collaborate with a wide range of professionals and social service agencies.
• Excellent written and oral communication.
• Commitment to equity, culturally responsive and trauma-informed practices.

Responsibilities

• Deliver participant-centered, in-person services to clients at our Community Connect office.
• Conduct face-to-face and telephonic comprehensive assessments and screenings for homeless or at-risk households for a variety of programs in Washington County.
• Participate in a rotation of duties, including managing walk-ins and supporting team members.
• Potentially engage in street outreach to build relationships with unsheltered individuals.
• Determine eligibility and make direct referrals to Washington County housing programs.
• Accurately enter client information and documentation into our database.
• Explain and encourage the use of services for basic needs, health, mental health, and housing.
• Consistently maintain a clean and orderly workspace to ensure healthy, high-quality interactions with clients, preserve confidentiality, and maintain efficiencies in operations.

Skills

Customer service

Bilingual Spanish

Data entry

Communication skills

Trauma-informed

Equity-focused

Education

High School Diploma or equivalent

Job description

Community Action of Washington County seeks a Community Resource Advocate II for our Community Connect program. This in-person role serves clients directly, guiding them to housing, health, and support resources using Housing First principles.

The position requires full proficiency in Spanish and strong data-entry and communication skills. You will collaborate with multiple social service partners to deliver equitable, trauma-informed services to individuals and families experiencing