Bilingual Ukrainian Tech Support Associate – Night Shifts

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); On-site; USD 33,062 - 39,950; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental coverage

401(k) retirement plan

Paid parental leave

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP in Redmond, WA is looking for a Bilingual Customer Support Associate fluent in English and Ukrainian. In this role, you will provide technical support, triage customer issues, and advocate for customer needs. This position requires 1+ years in customer support, strong problem-solving skills, and the ability to work various shifts. Comprehensive benefits including paid vacation, medical coverage, and potential bonuses are provided.

Qualifications

• 1+ years of experience in a front-line customer support role.
• Must be able to work scheduled shifts including holidays.
• Willingness to work overtime hours and/or weekends.

Responsibilities

• Triage and resolve customer issues across multiple channels.
• Provide technical support to customers using hardware and software expertise.
• Create and maintain an internal knowledge base.

Skills

Fluent in English and Ukrainian

Excellent problem-solving skills

Excellent written and verbal communication skills

Strong attention to detail

Education

High school diploma or equivalency certificate

Job description

SPACE EXPLORATION TECHNOLOGIES CORP in Redmond, WA is looking for a Bilingual Customer Support Associate fluent in English and Ukrainian. In this role, you will provide technical support, triage customer issues, and advocate for customer needs. This position requires 1+ years in customer support, strong problem-solving skills, and the ability to work various shifts. Comprehensive benefits including paid vacation, medical coverage, and potential bonuses are provided.