Bilingual Tech Support Associate - Ukrainian

SpaceX; Bastrop (TX); Sur place; USD 35 000 - 50 000; Plein temps

Résumé du poste

SpaceX is hiring a Customer Support Associate, Bilingual - Ukrainian in Bastrop, Texas. You will represent the Starlink customer experience, triaging and resolving issues while collaborating with internal teams. The role requires strong problem-solving, communication skills, and a high school diploma. Applicants must be available for varying shifts, including weekends. Join SpaceX to make a meaningful impact in customer support and help improve user interactions with our groundbreaking satellite service.

Qualifications

• 1+ years of experience in a front-line customer support role.
• Fluent in English and Ukrainian.
• Willingness to work weekend and night shift hours as needed.

Responsabilités

• Triage and resolve customer issues across multiple channels.
• Provide technical support to customers.
• Collaborate with internal teams to improve troubleshooting workflows.

Connaissances

Problem-solving skills

Communication skills

Customer empathy

Attention to detail

Technical aptitude

Formation

High school diploma or equivalency certificate

Description du poste

SpaceX is hiring a Customer Support Associate, Bilingual - Ukrainian in Bastrop, Texas. You will represent the Starlink customer experience, triaging and resolving issues while collaborating with internal teams. The role requires strong problem-solving, communication skills, and a high school diploma. Applicants must be available for varying shifts, including weekends. Join SpaceX to make a meaningful impact in customer support and help improve user interactions with our groundbreaking satellite service.