Bilingual Customer Support Associate (Ukrainian)

SPACE EXPLORATION TECHNOLOGIES CORP; Bastrop (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Customer Support Associate, Bilingual (Ukrainian) in Bastrop, TX. You will play an essential role in ensuring Starlink customers have a great experience by resolving technical issues across various channels. The ideal candidate has 1+ years in customer support, is fluent in English and Ukrainian, and possesses strong problem-solving skills. This position is not remote and requires flexibility for weekends and overtime. Competitive support in a dynamic work environment offered.

Qualifications

• 1+ years of experience in a front-line customer support role.
• Fluent in English and Ukrainian.

Responsibilities

• Triage and resolve customer issues across multiple channels.
• Provide technical support to customers using hardware, software, and network expertise.
• Collaborate with internal teams to improve troubleshooting workflows.
• Create and maintain internal knowledge base and help center collateral.

Skills

Problem-solving

Communication

Empathy

Attention to detail

Time management

Technical aptitude

Education

High school diploma or equivalency certificate

Job description

SPACE EXPLORATION TECHNOLOGIES CORP is seeking a Customer Support Associate, Bilingual (Ukrainian) in Bastrop, TX. You will play an essential role in ensuring Starlink customers have a great experience by resolving technical issues across various channels. The ideal candidate has 1+ years in customer support, is fluent in English and Ukrainian, and possesses strong problem-solving skills. This position is not remote and requires flexibility for weekends and overtime. Competitive support in a dynamic work environment offered.